About the position
The Operations Event Manager will project manage all events for the retail corporate team and field teams. Events can range from small pop-up experiences to 1300+ attendee conference events. The Operations Event Manager will be responsible for end-to-end support of all events. Some, but not all of the requirements include, vendor management of all external event providers, delivery of all planned/scheduled programs, project management of all event elements, budgets and timelines, provide program calendars for all programs and events for the field team of 440+ Samsung associates and supporting 50k+ retail sales associates. This role will also require cross-functional partnerships with senior leadership events team and internal field, sales and channel organizations.
Responsibilities
- Supervise the day-to-day event operations and staffing of each event
- Meticulously plan and manage programs, on time, on budget and to scope
- Manage and report all planned events and engagement calendars
- Host meetings to ensure collaboration, including managing the virtual meetings features such as screen sharing, recording, polling, breakout rooms, muting, etc.
- Providing post-event support including, attendance reports, post mortems, etc.
- Work with internal creative teams, agencies, training organization and platforms to deliver content
- Provide reporting to measure and analyze KPI’s and success of event programs
- Coordinate necessary executive attendees with rehearsal times, run of show, presentation content, set up time and on-stage times
- Manage 3rd party event company and labor company to ensure timeliness, budget adherence and execution
- Track all spending of events against budget and provide recap of each event cost and ROI
- Manage the intake process for all retail event requests, and work collaboratively with all teams that have a part in supporting the event, ensuring they are on track to deliver all necessary items for the event
- Ensure that all 3rd party labor is briefed on the program, expectations and KPIs for the event
- Bring in all necessary teams for events as needed, such as, security, general affairs and IT
- Collect and compile all event feedback and lessons learned, provide recap to leadership team and work collaboratively to improve any areas of the event process
- Create and manage tasks while adhering to deadlines showcasing the ability to organize and prioritize timely and effectively
- Work collaboratively with the finance team on all forecasting, budgeting, funding and invoices of each event
- Manage any additional operational tasks as assigned
Requirements
- BA/BS in operations, business management or related experience required
- 6+ years of experience in events management, events coordinator and project management
- Experience working in retail stores, retail multi-unit manager, events, retail operations, project management
- Experience working in a corporate environment is preferred
- Strong experience working in a matrixed organization with different stakeholders and a broad variety of responsibilities
- Ability to manage and influence across highly cross-functional teams including sales, customer support, PR, social and marketing
- Experience managing projects of varying complexity; time management and project management are critical skills
- Experience with Adobe Suite, Microsoft Office, and SharePoint
- Excellent verbal and written communications skills
- Adapts well to a fast-paced environment
- Ability to travel approximately 10-20% of the time
Benefits
- Medical Insurance (Health, Dental & Vision)
- 401(k) with Company Match
- Paid Time Off
- H1B/Green Card Sponsorship for qualified employee
- Hands-on experience at global industry leader Samsung
- Opportunities for career advancement
