Implementation Manager, Product Strategy & Delivery

About the position

The Implementation Manager will focus on the implementation, maintenance and strategic improvements of Guardian’s Group Benefits products and services across Guardian’s technology platforms in alignment with benefit rules and regulations. The Implementation Manager provides oversight and coordination for Group Benefits Product partners to ensure all products offered are in compliance with state and federal rules, and available in market timely. The Implementation Manager will organize and prioritize delivery of new product business, as well as in force business, ensuring no gaps in implementation and communication. This position will rely heavily on coordination across multiple business units, the engagement of stakeholders while managing product delivery, pre- and post-implementation.

Responsibilities

• Complete business impact analysis related to product delivery, which includes gathering and writing business requirements, guiding and collaborating with a variety of stakeholders, Subject Matter Experts (SMEs) and other business and technical sources to effectively communicate product implementation and delivery needs.
• Analyze requests based on priority and business need, assist with project funding, prioritization, delivery expectations, system and process impact, and scheduling of work; influence and exercise leadership across the business through implementation.
• Manage all aspects of product implementation and communicate regularly with product partners by leading status meetings, and participating in discussions with impacted business and technical leaders.
• Attend Program Increment sessions as planned to represent and advocate for Product; direct priority and exercise influence to ensure timely delivery of initiatives.
• Develop and maintain documentation related to actions; communicate to appropriate audiences.
• Work with cross-functional and diverse teams to create and maintain optimal business and customer experience.
• Manage timelines and scope, and communicate progress, risks, opportunities with Product Leadership.
• Manage Group Product offering changes from both a business and customer perspective; identify, communicate, and break down project for Product Leadership to understand.

Requirements

• Extensive knowledge of Guardian Business Services, which includes processes, procedures, and applicable systems.
• Consolidated Proposal System (CPS) knowledge is critical.
• FINEOS knowledge is preferred.
• 3 - 5 years of Business Services functions experience such as analysis of and writing business requirements, understanding of user stories, epics and features.
• Experience with SAFe Agile framework a plus.
• Excellent motivational, leadership, organizational and communication skills.
• Analytical and adaptable with attention to detail being essential.
• Customer focused and demonstrate the ability to resolve complex situations in a diverse and changing environment.
• Group Product knowledge strongly preferred (Disability/Absence, Life, Dental, Vision, Supplemental Health).

Nice-to-haves

• Process-focused individual with cross-functional product and group insurance life cycle knowledge and proven experience driving results.
• Identify and collaborate with appropriate stakeholders to assess and deliver product changes.
• Deliver on Group Product compliance impacted projects across multiple platforms.
• Follow through on commitments; take accountability for achieving goals, while translating into a shared accountability for teams and peers when appropriate.
• Open and honest; leads by example and through various modes of communication; promotes conflict resolution; seeks input.
• Demonstrates a sense of urgency and bias for action; supports internal and external teams by facilitating quick and decisive issue resolution.
• Articulates clear and realistic goals, monitoring progress, and taking action to improve outcomes.
• Comfortable with ambiguity in strategic direction.
• Works well in a collaborative and diverse team environment.

Benefits

• Salary Range: $77,570.00 - $127,430.00
• Opportunities for skill-building, leadership development and philanthropic opportunities.
• Support and flexibility to achieve professional and personal goals.
• Contemporary, supportive, flexible, and inclusive benefits and resources.