Install Technician II (onsite)

About the position

The role of an Install Technician II plays a pivotal role in the successful installation and implementation of security systems, ensuring that our clients' needs are met with the highest level of quality and professionalism. The person in this role must provide world-class service to customers, colleagues, and communities. It requires a person of integrity, self-accountability, commitment to communicate openly and consistently, delivering results and having fun with laughter daily. In this role we want you to grow with us and deliver results as an exceptional Install Technician II. This job requires a person who remains professional, organized, detail and task oriented, as well as precise, thorough, and collaborative.

Responsibilities

• Install, configure, and maintain a wide range of security systems, including access control, video surveillance, intrusion detection, and other security technologies.
• Proficiently run and terminate low-voltage cabling, ensuring that all installations adhere to industry standards and best practices.
• Integrate and troubleshoot various security system components to ensure they function as a cohesive unit, offering clients a comprehensive security solution.
• Configure and program security equipment, such as cameras, access control panels, and alarms, according to project specifications and customer requirements.
• Perform system tests and inspections to ensure the installed systems operate efficiently and meet quality standards.
• Maintain accurate and detailed records of all installation activities, including wiring diagrams, configuration settings, and project documentation.
• Provide training and technical support to clients on system operation and functionality, addressing any concerns and ensuring customer satisfaction.
• Adhere to all safety regulations, company policies, and industry standards during installation projects to ensure a safe working environment.
• Diagnose and resolve technical issues with security systems, ensuring minimal disruption to clients' operations.
• Work closely with project managers, engineers, and other team members to coordinate and execute installation projects within specified timelines and budgets.
• Other duties assigned within reason of current role previously specified.

Requirements

• High school diploma or equivalent; technical or vocational training in electronics or related field is preferred.
• 5 + years of proven experience in the installation and maintenance of security systems, including access control, video surveillance, and intrusion detection. Working on projects under 100K.
• 1 to 2 product-specific certifications helpful (Lenel S2, Avigilon, Milestone, CCure 9000, Software House, AMAG).
• Industry-specific certifications desired; must have or be able to obtain applicable state and/or local required industry licenses as required by state law.
• Intimate knowledge of field hardware.
• Ability to read and understand design drawings, PWS, requirements docs, and typical. Understand Life Safety and building codes.
• Ability to discern need for escalated support and communicate need for help.
• The colleague must frequently lift, push, or pull up to 25 pounds and occasionally lift, push or pull up to 100 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• The position may require Personal Protective Equipment (PPE) use such as safety glasses, hard hat, ear plugs, steel-toed shoes or work boots, as required on job site.
• Solid Construction Skills and understanding of system plans.
• Solid understanding of blueprints, design drawings including wiring and labeling methods, system wiring, wiring methods, cut sheets, wiring schematics, and cable support installation (J-Hook, Raceway, Conduit, Cable Support).
• Very familiar with basic blueprints, schematics, manuals, and other specifications to determine installation procedures unassisted, may require assistance with more complex specifications.
• Strong customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
• Solid mechanical and electrical aptitude (e.g. work with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper) and ability to read blueprints and drawings; solid math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc.).
• Solid verbal, written and interpersonal communication skills.
• Ability to work independently or as part of a team.
• The job may require lifting objects weighing between 25 - 50 pounds. Accommodations can be provided upon request to enable individuals with disabilities to perform the essential functions.
• Security Clearances: This position requires a Secret security clearance. The clearance requirements are determined by the agency(s) in which you are assigned.

Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually.
• Fun & Laughter Day Off.
• Medical, Dental & Vision Plan.
• Life insurance & Disability Plan.
• Wellness Program.
• 401K Matching Plan.
• Colleague Assistance Program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Vehicle reimbursement plan or company vehicle.
• Corporate Social Responsibility Day.
• Cell phone reimbursement (if applicable).
• Paid parental leave.