About the position
Red’s is on a mission to cook food better for people with big things to do. We know we are a good small part of your great big lives, and we take that seriously. Red’s is committed to cooking with fewer and better ingredients for food that tastes better and is better for you and the planet. We bake our tortillas fresh daily & are always non-GMO, antibiotic-free, & cage-free. We freeze our food at the peak of flavor and freshness which reduces food waste and enables consumers to have a restaurant-quality meal in minutes at home or on the go. Founded in 2009 by Mike Adair, Red’s has grown to become the #1 & fastest growing premium burrito and breakfast sandwich brand. We are relentless innovators who are constantly raising our own bar for our food and how we operate as a team. We live by our values — with the ambition to build one of the most important food companies, the optimism to tackle each day with a high-bar, and the teamwork that holds us together like melted cheese in a burrito. We care deeply about the impact we make on the world by sweating the details. When you join RED’s®, you become part of a fast-growing, passionate team where real people come together to create something great. If this sounds like the place for you, keep reading! Reporting to the Chief Technology Officer, Red’s is seeking a highly experienced and technically proficient Level 3 Helpdesk and Network Technician to join our IT team. This role will act as the site lead at our Sioux City location. The ideal candidate will be a critical thinker with strong problem-solving aptitude, capable of diagnosing and resolving complex technical issues across various systems and networks. This role requires a blend of advanced helpdesk support, network administration, infrastructure management, ensuring the smooth and secure operation of our IT environment. It is a great opportunity to build upon your strong Level 3 experience and take on a lead role.
Responsibilities
- Provide varying levels of technical support for end-users, resolving complex hardware, software, and network-related issues.
- Administer and maintain Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive, Teams, and Azure AD.
- Manage inventory and provision equipment to Red’s team members.
- Manage user identities and access control using JumpCloud, including user provisioning, directory integration, and policy enforcement.
- Configure, monitor, and troubleshoot Barracuda security solutions, including firewalls, email security gateways, and backup appliances.
- Design, implement, and maintain network infrastructure using Ubiquiti Unifi products, including access points, switches, and security gateways.
- Perform network troubleshooting, including VLAN configuration, routing, and VPN connectivity.
- Monitor network performance and security, identifying and addressing potential vulnerabilities or bottlenecks.
- Develop and maintain documentation for IT systems, processes, and procedures.
Requirements
- Bachelor’s Degree in a technology discipline is preferred, certifications and relevant experience will be considered in place of a degree.
- Minimum of 5+ years of experience in a similar Level 3 role that includes experience in desktop support, end point management, system administration and light networking.
- Relevant industry certifications (ITIL, Microsoft 365 Certified: Enterprise Administrator Expert, CompTIA Network+, CCNA, Ubiquiti certifications).
- Agile and ITIL 4 Service Management Practices.
- Experience with cloud platforms beyond Microsoft 365 (e.g., Oracle NetSuite, AWS, Azure IaaS).
