Kennywood - Sales & Marketing Events Supervisor

About the position

The Sales & Marketing Events Supervisor will manage all facets of coordinating and executing events and activations sold and developed by the Sales & Marketing teams at Kennywood. This position will ensure successful execution of events that will leave a favorable lasting impression on guests and the community.

Responsibilities

• Supervise the daily operations of the Sales and Events team and any other assigned departments
• Lead by example, attitude, and as a representation of Kennywood's core values
• Act as an approachable mentor and coach to all assigned team members
• Become knowledgeable of performing the essential duties of all assigned sales and/or marketing positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.
• Assist with team scheduling and timekeeping activities
• Manage event & activation operations for scheduled in-park events at Kennywood
• Enforce all park policies and procedures and maintain all company standards
• Ensure effective communication and coordination with park operations teams to deliver best in class pre, day of and post event execution
• Maintain Park event calendar, ensures its data accuracy, and makes any necessary adjustments
• Manage multiple events simultaneously, making last-minute adjustments as required to ensure event success in a fast-paced environment
• Become knowledgeable of all events occurring at the park(s) to effectively represent the marketing and sales division
• Actively participate in sales development and event booking process during non-event days and peak business windows
• Proactively address any arising issues and troubleshoot any emerging problems during all events
• Function as the on-site contact to clients and guests for all aspects of their events
• Conduct pre and post event evaluations every shift and report feedback and outcomes to the marketing and sales division leadership
• Ensure all events are executed to the specifications and standards set forth by the company, including but not limited to event space set up, food and beverage service, attractions, décor, etc.
• All other duties assigned by leadership

Requirements

• High School diploma, GED, or equivalent; Equivalent work experience will also be considered
• 1-2 years of related sales or marketing experience
• Previous supervisory experience a plus
• Previous amusement park, theme park, or waterpark experience a plus
• Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus
• Must be at least 18 years of age to comply with Pennsylvania Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays, open to close
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Must possess strong written and verbal communication skills and be comfortable communicating directly with potential and existing customers
• Strong desire to deliver high-quality group events that exceed client expectations
• Must be comfortable speaking in front of large groups
• General financial acumen highly desired
• Must be proficient in Microsoft Excel, Word, and Power Point.
• Must possess strong attention to detail and problem-solving abilities
• Ability to use office technology and equipment, such as PC, software, copier, and telephone
• Ability to follow direction, multi-task, and work as part of a team as well as independently

Nice-to-haves

• Previous supervisory experience
• Previous amusement park, theme park, or waterpark experience

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Kennywood and all Palace Entertainment parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season