About the position
The Knowledge Management (KM) Product Specialist at Sidley is responsible for the administration, management, and continuous improvement of technology solutions that support the practice and business of law. This role involves evaluating potential solutions, managing the configuration, implementation, and ongoing administration of assigned technologies, and collaborating with KM leaders to enhance the technology portfolio. The Product Specialist also contributes to the development and execution of product roadmaps, works with cross-functional teams to complete projects, and ensures business goals are documented and communicated. Additionally, the Specialist defines best practices, supports training programs, and interacts with internal and external resources to address technical issues.
Responsibilities
- Contribute to the development of strategic business goals and overall roadmap for the portfolio technologies.
- Manage the execution of the configuration, implementation and ongoing administration of technologies within the portfolio.
- Identify and prioritize opportunities to enhance or expand the portfolio technologies.
- Define technical specifications, desired user experience and acceptance criteria for features and functionality.
- Manage development, issue and enhancement requests and release cycle.
- Manage active and passive feedback loops to gather requirements and assess technology efficacy.
- Develop, maintain and analyze metrics on usage and trends related to the portfolio technologies.
- Contribute to the development of implementation and communication strategies.
- Develop subject matter expertise with the content, configuration and capabilities of the portfolio technologies.
- Ensure compliance with all applicable data privacy regulations and policies.
- Manage relationships with vendors and outside service providers.
Requirements
- Bachelor's degree from four-year college or university.
- A minimum of five years of relevant experience with collaboration site platforms and related technology such as SharePoint Online, Microsoft Power Platform, and other related technologies.
- Demonstrated ability to translate strategy and priorities into tangible action items and execute effectively.
- Experience supporting information systems including integration with both internal and external data sources.
- Ability to apply critical thinking skills to problem solve independent of manager oversight.
- Demonstrated ability to present technical concepts to client and internal stakeholders in a clear and concise manner.
- Strong understanding of Object Oriented Programming as it relates to automation tools.
Nice-to-haves
- Demonstrated ability to manage complex technology projects with competing deadlines and priorities.
- Familiarity with major technology tools commonly used by large law firms such as NetDocuments, Map Engine, and Asana.
- Experience managing project teams from inception through planning, execution and completion.
- Experience working within law firm structure and business practices, as well as practice-specific terminology.
- Familiarity with analytics tools such as TyGraph.
Benefits
- Comprehensive benefits program including bonus eligibility.
