About the position
Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly. As part of Noura’s original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany. We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team.
Responsibilities
- Oversee the piercing customer journey from start to finish, including seamless greeting, check in, styling, transaction and service experience including aftercare education.
- Possess a calm and professional demeanour in piercing services to provide the best experience to piercing clients.
- Act as an ambassador of Mejuri and promote customer awareness about the brand and Mejuri’s piercing studios.
- Build a strong clientele in local market.
- Ensure insights and opportunities as they relate to piercing products and services are communicated back to the Store Manager & Store Services when necessary.
- Work closely with the Store Manager on consistent improvements to the flow and process of the Mejuri piercing studio.
- Work closely with store staff to update the schedule and online booking service.
- Explain proper aftercare to each client, well-inform each client of any signs and/or symptoms of infection within the following days/weeks/months of piercing.
- Thoroughly explain service procedure and risks to clients.
- Identify any medical concerns which may prevent piercing before the service and include suggested care and any medical complications that may occur as a result of the procedure.
- Oversee and manage all aspects of the piercing studio, working closely with the Store Services team and Store Manager.
- Support inventory management and feedback with Operations Lead & Store Services team to ensure optimal quantities & assortment are available at the piercing studio at all times.
- Ensure health and safety standards are maintained by following internal standards, and local guidelines.
- Uphold legal compliance in all customer interactions including verifying proper identification, requirements, and waivers.
- Remain knowledgeable on Mejuri products and become an expert on the piercing jewelry assortment inclusive of labret sizing, materials, gemstones, and metals.
- Support the check up and downsizing process for each individual client.
- Style, stack, and suggest products for piercing clients.
- Build piercing appointment occupancy through promoting, educating, and driving awareness of our piercing studio.
- Communicate with Store Services to order necessary piercing equipment such as needles, latex-free gloves, sterilizer, alcohol pads, Q-Tips, paper towels, etc.
- Ensure all legislated paperwork and client record keeping is met and maintained at all times.
Requirements
- 2+ years experience with needle piercing.
- Experience working with internally threaded 2-piece piercing jewellery.
- Up to date with First Aid and Blood-borne Pathogens OSHA Certifications.
- Experience working with autoclaves.
- Have or be registrable with local law enforcement or meet requirements by area for permits such as the 'Practitioner Registration', Blood-borne Pathogens, First Aid/CPR, Vaccination requirements etc.
- Understanding of local market piercing law requirements.
- Strong knowledge of health and safety protocols surrounding piercing procedures.
- Demonstrated understanding of service excellence in a consumer environment.
- Excellent communication & customer service skills.
- The desire to work in a fast paced, entrepreneurial environment.
Nice-to-haves
- Experience selling product at a fast growing company.
Benefits
- A minimum of two weeks vacation, plus personal days and three religious observance days (for full-time employees).
- Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees.
- Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees.
- Semi-annual performance reviews.
- A generous product discount!
