About the position
We’re looking for a curious, driven Lead Product Manager to join our Platform team and architect the core systems that power the global business. Reporting to the Head of Platform, you’ll be a key strategic partner responsible for building the "moats" that amplify our success — scalable systems and a data platform that empower product, marketing, and operations teams to innovate and grow faster. Your scope spans e-commerce checkout, customer review ecosystems, AI tools and agents, and the foundational data warehouse. You’ll focus on 2-3 big bets at a time while setting and maintaining standards across the rest. This role suits a problem-solver and generalist energized by a wide domain, skilled at spotting patterns in complex challenges, and driven to create lasting impact.
Responsibilities
- Own the roadmap across checkout, reviews, CX tooling, internal ops automation, and data—aligning teams on a few clear bets with quantified outcomes.
- Translate customer and partner needs into reusable systems, not one-offs; work with engineers and designers to define APIs, capabilities, and service boundaries that scale globally and support multiple retailers/brands.
- Lead rigorous discovery: interviews, surveys, funnel analysis, and competitive research to define problems before exploring solutions.
- Drive experimentation end‑to‑end: design hypotheses, set guardrails, size opportunities, test assumptions, and deliver clear, readable results.
- Tell the story with data: create concise narratives and visuals that connect input metrics to business outcomes, making trade-offs explicit.
- Collaborate closely with engineering to simplify complexity, set sensible technical constraints, and ship reliable software on predictable cadences.
- Champion AI as a core tool: evaluate use cases, define success metrics, pilot responsibly, and move proven wins into production workflows.
- Mentor PMs and cross‑functional partners; potential to manage PMs as scope grows.
Requirements
- 8+ years of experience shipping customer‑facing and platform capabilities at a consumer/e‑commerce or marketplace company.
- Expertise in core product management skills, including A/B testing strategy, data analysis, telling stories with data, and qualitative research.
- Curiosity to quickly learn new domains and an action-oriented mindset to turn ambiguity into impact.
- A customer-first approach and bias for action: you seek out friction and measure the impact of fixes.
- Comfort working hands-on with AI tools and integrating AI into customer and operational experiences.
- A systems mindset: experience designing solutions that grow, with comfort in domain modeling and quality/cost trade-offs.
- Technical depth to be credible with engineers; you’ve built something yourself (any stack, vibe coding welcome) and can translate between technical and non‑technical audiences.
Benefits
- Hybrid work environment (blend of in-office and at-home days)
- Up to 4 weeks per year of flexible 'work from anywhere'
- Healthcare, vision, and dental plans, with generous contributions from the company
- Life and disability insurance
- Paid Parental Leave
- Generous 401(k) Matching
- Flexible Paid Time Off
- Free membership to One Medical Group & Employee Assistance Program
- Annual Professional Growth Budget
- Employee donation matching
- Employee Referral Program
- Work From Home budget
- Pre-Tax Flexible healthcare spending account (FSA), Dependent Care FSA and Commuter Benefits
