About the position
Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology Experience team delivers innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future—you’ll create it. As the Lead Product Technology for Legal Mandates and Fraud, you will play a crucial role in advancing AT&T's digital fraud prevention strategy across various products and experiences. This position offers the opportunity to collaborate with cross-functional teams to shape and implement digital strategies that enhance fraud prevention and ensure compliance with evolving laws. The ideal candidate will have strong business acumen and a deep understanding of digital ecosystems, enabling them to identify opportunities for optimization and support AT&T's broader business goals. You will act as a connector, strategist, and executor, bridging fraud prevention concepts, legal mandates and customer experiences to deliver measurable business results.
Responsibilities
- Manage the digital fraud and legal mandate strategy for service and support functions.
- Identify development needs within app and web platforms.
- Gather insights to improve customer experience and reduce fraud while understanding customer behavior and motivations.
- Work with various legal, compliance, and technology stakeholders to monitor customer experience gaps, report key issues and overall performance.
- Collaborate with analytics, content management, personalization, product development, and marketing teams to track ongoing mandates.
- Work with legal, compliance, engineering, data, and analytics teams to enhance technical capabilities for fraud prevention.
- Oversee the implementation of new digital fraud prevention checks and monitor results for optimization.
- Ensure alignment with the long term roadmap and collaborate with product, analytics, and digital teams to identify and prioritize growth opportunities across AT&T's digital channels.
- Lead cross-functional workstreams to translate business objectives into actionable digital plans.
- Monitor, analyze, and report on digital performance metrics, using insights to optimize future initiatives and drive continuous improvement.
Requirements
- Strong business acumen and a deep understanding of digital ecosystems.
- Experience in managing digital fraud prevention strategies.
- Ability to collaborate with cross-functional teams.
- Proven track record of optimizing customer experiences.
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
