About the position
The Community/Leasing Assistant reports to the Leasing Manager and serves as one of the primary contacts for residents on a daily basis as well as prospective residents looking to engage in a new lease. The Community/Leasing Assistant's primary responsibilities include all elements related to community development and success, including but not limited to: communication to residents and prospective residents, handling walk in traffic, answering phones and emails, logging packages, touring, generating lease documents, signing and closing leases, and after-hours on-call rotation. In addition, the Community/Leasing Assistant will assist the Leasing Manager in coordinating resident activities, leasing activities, assist with turn and move-in, and maintain excellent resident relations through outstanding customer service. The Community/Leasing Assistant is also responsible for complying with all state, federal and/or local laws relating to Fair Housing. This is a part-time position.
Responsibilities
- Maintain positive resident relations through outstanding service
- Participate in the daily operations of the property
- Process leases and accompanying paperwork
- Displaying high levels of service through email responses, social media outreach and phone communications
- Assist with leasing events and activities
- Participate in resident retention events and activities
- Actively participate in the GMHgo initiative
- Participate in after-hours on-call rotation
- Thorough knowledge of office applications and company policies
Requirements
- Customer service experience
- Outgoing, kind and generous personality, & an enthusiasm for service
- Active knowledge of online Social Media and social presence avenues
- Strong organizational and administrative abilities as well as, excellent communication and people skills
- A passion to serve residents, parents, vendors, and colleagues
