About the position
Primarily sales position with a strong emphasis on customer service, meeting goals and achieving results. The Leasing position manages the sales process from start to finish, presenting the communities enthusiastically to prospective residents by communicating the value of residence at the assigned property.
Responsibilities
- Performs leasing of apartment units to prospective residents by communicating the value of residence at the property.
- Use all adopted technologies and processes to generate traffic. Completes market surveys.
- Responds to phone and email inquiries from prospective residents. Applies sales techniques to schedule tours of the property.
- Contacts and works with apartment locators.
- Contacts current residents for referrals and informs them of special bonuses available for referrals.
- Shops other properties to survey competition and to learn new closing techniques.
- Greets prospective residents and completes a guest card for each.
- Refer prospective residents to another Lynd property if unable to locate the desired unit.
- Uses closing techniques to get the lease.
- Meets with prospective residents and checks the availability of units based on preferences and budget. Qualify prospects on type, size, price, and amenities available.
- Collects required information from prospective residents to qualify residents for a lease. Completes all forms and data entry associated with leasing activities. Obtain picture I.D. before showing prospect a unit or model.
- Use RealPage OneSite Screening. Only Regional Manager may override denials.
- Prepares and maintains a file for each resident according to policy and procedures.
- Notifies prospective residents of approval or disapproval. Assists qualified future residents with completing lease agreements and collects initial rent and deposit payments.
- Assists new residents with the move-in process.
- Prior to the applicant moving in, the unit should be walked to check for readiness and any issues should be addressed prior to the resident's arrival.
- Take phone calls for maintenance requests from residents.
- Monitors the property landscape and other attributes to identify and report potential safety hazards and concerns and to ensure quality property aesthetics.
- Calls back residents to verify maintenance work order service performed.
- Proactively contacts residents with expiring leases to propose renewals and close the lease renewal in advance of expiration. Communicates and reinforces the resident value proposition to secure renewal agreements.
- Helps plan and direct social activities.
- Displays a friendly and courteous attitude with other employees, maintains and promotes a good workplace attitude. Never confronts a supervisor or other employee in front of residents.
- Must abide by Standard Operating Procedures (SOP) leasing duties.
Requirements
- High school diploma/GED and 1-3 years of experience in leasing, sales, and/or customer service required.
- Familiar with federal, state, and jurisdictional laws and regulations concerning multi-family housing and Fair Housing.
- Customer service skills and conflict resolutions skills to resolve issues.
- Sales knowledge and abilities to sell products and services to new and existing customers.
- Skill and ability to communicate verbally, clearly, concisely, and in writing.
- Organizational skills to maintain records and schedules.
- Ability to visually inspect units, grounds, and other aspects of the property to determine adherence to standards.
- Proficiency with Microsoft Office applications (Word, Excel, Outlook, and PowerPoint) and RealPage OneSite.
- Ability to maintain confidentiality and maintain appropriate discretion.
Nice-to-haves
- Experience working at a Low-Income Housing Tax Credit, HOME, HUD, or other income restricted affordable housing program.
