Luxury Retail Assistant Store Manager

About the position

La Maison Longchamp is looking for a Luxury Retail Assistant Store Manager to join their team. This role involves assisting the Store Manager in directing all activities related to client experiences, store sales support, store operations, visual merchandise, financial management, and loss prevention. The Assistant Store Manager will assume the Store Manager’s responsibilities when the Store Manager is not available. The position is based in one of Longchamp's boutiques, where the focus is on providing quality products and fostering a positive work environment that values versatility and personal development.

Responsibilities

• Leads by example to foster a positive work environment, promoting motivation and enhancing staff retention while minimizing turnover.
• Assists in the planning and assigning of sales team's daily tasks and goals.
• Perform Morning briefs to recap results and set the expectations for the day.
• Supports Store Manager with scheduling, recruiting, training, and staff development.
• Assists Store Manager in assessing staff’s performance.
• Confidently perform all POS transactions, including sales, returns, exchanges.
• Daily reconciliations, cash handling and assists with bank deposits.
• Execute the opening and closing of the store as necessary.
• Assist with the management of all office tasks including management of funds, receiving, inventory and may assist with payroll.
• Assists in monitoring sales performance, through the analysis and writing of weekly sales reports in partnership with Store Manager.
• Maintains adherence to all company policies and procedures.
• Meet and exceed monthly sales goal to maximize sales profitability.
• Ensure company's client experience meets expectations with Mystery shopping results.
• Actively promotes self-learning and further development through training.
• Ensure timely completion of training modules by all staff.
• Prioritize daily Clienteling time in-store with strategic client outreach for high sales conversion.
• Follows customer service guidelines (i.e. proper greeting etiquette, returns, exchanges, transfers, and loss prevention).
• Provides support in answering incoming calls and processing phone orders.
• Maintains a high level of diligence in accurately tagging merchandise to uphold optimal inventory control standards.
• Maintains cleanliness and orderliness on the sales floor, adhering to the highest standards of organization and general housekeeping.
• Accurately and efficiently completes all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Maintains an awareness of all product knowledge, and merchandise care information.
• Assists in visual merchandising floor moves, window installations and, display maintenance.
• Assists in processing and replenishing merchandise while participating in receiving and monitoring floor inventory levels.
• Assists the Store Manager with communications with our Inventory Control Manager, Warehouse Distribution Center, Customer Service Manager and Global HQ regarding shipping & delivery information as needed.
• Resolve employee issues in a timely and effective manner while SM is not available. Partner with HR team if necessary.
• Any other duties as assigned by Store Manager and/or Retail Director.

Requirements

• High School Diploma (or GED) and either a degree in Retail, Fashion or related field or equivalent work experience and education required.
• Minimum of 5 years of successful experience as manager in luxury retail, overseeing a team of 7 or more people.
• Demonstrate proficiency in inventory management, client experience enhancement, and visual merchandising techniques.
• Strong planning and organizational skills with a sense of priority for deadlines and exceptional attention to detail.
• Exhibit proficiency in Microsoft Office Suite, iPhone iOS, and various POS software.
• Strong interpersonal and communication skills, with proven track record of managing and motivating a sales team.

Nice-to-haves

• Familiar with store operations.
• Experience with researching and exploring new trends in the marketplace.

Benefits

• Medical, Dental and Vision Insurance
• 401(k) with Company Match
• Company-Paid Life Insurance
• Supplemental Life Insurance
• Accident Insurance
• Company-Paid Short-Term and Long-Term Disability Insurance
• Maternity and Paternity Leave
• Pet Insurance
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Gym Membership Reimbursement