About the position
Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions. With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Responsibilities
- Lead complex digital projects integrating marketing strategy with technology, including enterprise web solutions, e-commerce platforms, and marketing automation systems.
- Apply and coach teams on iteration-based SDLC methodologies while effectively collaborating with client stakeholders to ensure project success.
- Proactively identify and mitigate delivery risks, leading remediation efforts to reduce dependencies and resolve blockers.
- Manage ambiguous scope effectively while maintaining alignment on scope and requirements with business and user needs.
- Create a collaborative, psychologically safe team environment that encourages equal participation and diverse perspectives.
- Track budget burn rates and forecast staffing needs while identifying growth opportunities through a deep understanding of client business needs.
- Drive account growth through strategic stakeholder relationship development and proactive identification of expansion opportunities.
- Participate in quarterly strategic account planning cadence, contributing insights to drive account growth and ensure client satisfaction.
- Contribute to broader discipline initiatives, such as mentorship, onboarding, interviewing, or process improvements.
Requirements
- 7+ years of software development and technology consulting experience, with proven success in project/program leadership roles.
- Demonstrated experience leading large-scale digital programs from discovery through deployment with distributed teams.
- Experience applying various project management frameworks (Agile, Scrum, SAFe, Kanban) and adapting to different delivery environments.
- Skilled in facilitating working sessions with client stakeholders and internal teams, driving collaboration and innovation.
- Experience in proactive risk management, scope negotiation, and creating psychologically safe team environments.
- Professional or personal experience in leveraging and coaching teams on AI-driven workflows, AI-assisted development tools, and AI-assisted task completion.
- Excellent communication skills with the ability to tailor messaging to diverse audiences and deliver compelling presentations.
- Proven track record of building effective relationships and influencing client stakeholders through subject matter expertise, industry insights, and emerging trends.
Nice-to-haves
- Experience with enterprise content management system implementations (e.g., AEM, Drupal, Sitecore, Contentful, Contentstack, Optimizely).
- Familiarity with marketing automation and customer engagement platforms (e.g., Adobe Journey Optimizer, Adobe Campaign, Marketo, Braze, Salesforce Marketing Cloud, Segment, Amplitude).
- Strong understanding of digital marketing principles, strategies, and tactics (A/B testing, personalization, SEO, analytics, email marketing).
- Relevant certifications: CSM, CSPO, PMP, SAFe Agilist (SA), SAFe Program Consultant (SPC), etc.
- Professional experience in leading the delivery of AI-based digital marketing solutions and articulating both technical and business value propositions to stakeholders while maintaining alignment with client objectives and goals.
Benefits
- Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums)
- Life & Disability Insurance
- 401K matching
- Flexible paid time off & paid company holidays
- Parental Leave
- Employee Share Purchase Plan
- Employee Assistance Program (EAP)
- And more!
