About the position
Maplecrest Ford Lincoln is seeking an individual who is driven and upbeat to head Customer relations for our service Department. We are a very busy Fixed Ops Dealership. We want someone to come aboard who is ready for a challenge and is able to bring their own technique to our team. This position is not a desk job. We are seeking someone who is adaptable and able to wear many hats.
Responsibilities
- Greeting all Service Customers Upon arrival
- Data Entry
- Scheduling Service Appointments and Calling Missed Appointments
- Sending out Weekly E-blasts and Mining for potential Sales Opportunities
- Marketing for the service department. Going out on the road to prospect for new accounts for our fleet department.
- Running reports
- Drafts, implements, and executes policies and procedures to facilitate an overall quality customer service experience
Requirements
- 10 years Experience in Customer Service preferred
Benefits
- Salary: Up to 100k
