Manager, Product Development, Legal Safety and Risk Products

About the position

The Manager of Product Development for Legal, Safety & Risk Products at MTA Headquarters is responsible for developing and maintaining product lifecycles from inception through design, build, and ongoing management until product retirement. This role requires knowledge in core IT disciplines and a broad understanding of related domains, as well as managing cross-functional teams to deliver IT products and services. The position is part of the MTA IT's Product Development group, which focuses on end-to-end management and development of products to support MTA goals and priorities.

Responsibilities

• Oversees rigorous quality assurance processes to deliver reliability, performance, and safety objectives.
• Oversees staff workload and quality of work, addressing performance issues when needed.
• Implements the product vision and strategy into the product development team's work.
• Identifies potential risks to the product and develops mitigation strategies.
• Manages product initiatives to be completed on time and within budget.
• Translates strategies and policies into operational plans, ensuring alignment with company objectives.
• Delivers monthly or quarterly results, with performance subject to regular review against targets.
• Collaborates with IT and business leaders to create and manage product roadmaps aligned with digital strategies.
• Ensures team compliance with governance processes and adherence to technology architectures and methodologies.
• Develops, manages, and monitors system support processes to maintain product quality and sustainability.
• Understands customer needs, market trends, and the competitive landscape to inform product strategy and feature prioritization.
• Manages day-to-day operations and motivates team(s) to achieve results.
• Supervises a professional team of IT staff through all stages of the product lifecycle.
• Monitors and manages team activities and deliverables for adherence to relevant governance processes.
• Analyzes and monitors the effectiveness and efficiency of product(s), and implements improvement strategies.
• Develops and maintains personal knowledge of relevant industry models, methods, and tools.
• Performs other duties and tasks as assigned.

Requirements

• Bachelor's degree or a combination of education and experience.
• Minimum of 5 plus years of relevant technology experience.
• Demonstrated leadership ability to inspire, motivate, and empower people.
• Collaboration skills to ensure design specifications are implemented seamlessly.

Nice-to-haves

• Experience with Claims Management and Legal Case Management applications.
• Knowledge of low-code/no-code platforms such as Power Platform.
• Familiarity with Agile methodology and Atlassian JIRA tool.
• Experience with programming languages and tools including Microsoft technologies, Visual Basic, PowerApps, MS/SQL, and Oracle databases.