About the position
The Product Manager will oversee the full product lifecycle of the railroad's on-board ticketing and validation systems, including the development, enhancement, and maintenance of these applications. This role includes managing technical IT staff responsible for designing, building, and supporting application and/or infrastructure-based products. In addition, the Product Manager will work closely with the Fare Management Systems team to help design and implement the next generation of MTA revenue collection applications. These solutions will support a range of platforms, including Ticket Vending Machines (TVMs), Ticket Office Machines (TOMs), and mobile sales systems. The role also involves providing ongoing operational support for these systems post-deployment. This role is responsible for developing and maintaining product lifecycles from inception/innovation through design, build, and ultimately the ongoing run stage before an eventual product retirement. This role must possess knowledge in a core IT discipline and a broad understanding of related domains.
Responsibilities
- Oversees rigorous quality assurance processes to deliver reliability, performance, and safety objectives
- Oversees staff workload and quality of work, addressing performance issues when needed
- Implements the product vision and strategy into the product development team's work
- Identifies potential risks to the product and develops mitigation strategies
- Manages product initiatives to be completed on time and within budget
- Manages through change, including the ability to adapt to shifting priorities and market conditions
- Translates strategies and policies into operational plans, ensuring alignment with company objectives
- Delivers monthly or quarterly results, with performance subject to regular review against targets
- Collaborates with IT and business leaders to create and manage product roadmaps aligned with digital strategies
- Ensures team compliance with governance processes and adherence to technology architectures and methodologies
- Develops, manages, and monitors system support processes to maintain product quality and sustainability
- Understands customer needs, market trends, and the competitive landscape to inform product strategy and feature prioritization
- Manages day-to-day operations and motivates team(s) to achieve results; may be responsible for a budget
- Supervises a professional team of IT staff in its selection, adoption, development, and support of one or more product lines through all stages of the product lifecycle
- Monitors and manages team activities and deliverables for adherence to relevant enterprise and departmental resource, technology, and operational governance/approval processes
- Analyzes and monitors the effectiveness and efficiency of product(s), and develops, proposes, and implements improvement strategies
- Develops and maintains personal knowledge of relevant industry models, methods, and tools, emerging technologies, and high impact regulatory changes
- Performs other duties and tasks as assigned
- Observes the work performed by contractors
- Reviews invoices and approves them if the work meets contractual standards
- Addresses performance issues with contractors when possible
Requirements
- Education: Bachelor's degree. A combination of education and experience may be considered in lieu of a degree
- Experience: Minimum of 5 plus years of relevant technology experience
- Demonstrated leadership ability
- Demonstrated ability to inspire, motivate, and empower people to achieve organizational goals
- Collaboration skills to ensure design specifications are seamlessly implemented by the development team
Nice-to-haves
- Strong understanding of railroad fare collection systems, including ticket-selling and revenue support systems used by the MTA's railroads
- Familiarity with mobile fare collection applications across both iOS and Android platforms
- In-depth knowledge of barcode scanning technology, including development, encryption, and security protocols to prevent fraud
- Experience with portable handheld devices and related peripherals, such as payment terminals, mobile printers, and scanners
- Solid understanding of both EMV and non-EMV credit/debit payment processing, as well as mobile wallet solutions
- Working knowledge of ISO 14443 smart card technology and familiarity with Payment Card Industry (PCI) compliance standards
Benefits
- Eligible for telework, which is currently two days per week
- Salary range: $160,963-$189,990
