About the position
The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you. The Premium Design team sets the bar for Capital One's high-spender customer experience ecosystem, revolving around highly useful, personalized, and high-stakes products. We are currently seeking a UX/UI Design Manager to join our Premium Design team, and help lead our Velocity Black mobile application and internal software, Gravity. The ideal candidate will have a strong background in UX and UI design, and extensive experience designing end to end experiences for native applications. Velocity Black is premium lifestyle digital concierge service that delivers exclusive travel, entertainment, shopping and dining offerings to consumers globally. This role will drive vision and craft exceptional end-to-end native experience to evolve and enhance customer experience. As a key part of the team, you will also work closely with craft leads, designers and cross functional teams to push creative boundaries while ensuring business impact and customer value. If you are motivated to take on complex design challenges, we want to hear from you.
Responsibilities
- Collaborating with technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experience
- Engaging in portfolio prioritization to help set the strategy and product road map for the team
- Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition
- Advocating for the customer through human-centered design methods, including: discovery, research, whiteboard sessions, and user testing
- Championing prioritization of design centered product enhancements grounded in research and analysis
- Working with partners and teams across various geographies
- Embracing and advocating for an experience mindset
- Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities
- Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams
- Driving end-to-end product design by working with researchers to understand customer needs and define opportunities through usability and empathy studies and analyzing data trends
- Framing problems, defining insights, and designing new methodologies/practices to serve customer needs
- Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes
- Planning and facilitating workshops with internal and external stakeholders to align with business needs
- Designing within existing - and creating new - standards to enhance design system
- Storytelling through business acumen and presenting visual concepts to various stakeholders
- Creating end-to-end high fidelity design assets for acceptance, tech development, and delivery to market in partnership with various tech teams
Requirements
- At least 6 years of experience with UX/UI design
- At least 6 years of experience designing end to end native experiences
Nice-to-haves
- 8+ years of experience designing for cross channel experiences, especially native applications (for both iOS and Android) as well as web
- Experience working with existing and building new design systems
- Experience building relationships and working with a variety of cross functional business partners to deliver outcomes
- Familiarity with design and prototyping tools, such as Adobe Products, Sketch and/or Figma
- Experience managing a cross-functional team
Benefits
- Comprehensive health benefits
- Financial benefits
- Inclusive set of benefits that support total well-being
