Marketing Assistant

About the position

Rinnai America Corporation is the leader in tankless water heating, a technology that is growing rapidly as businesses and homes 'yank the tank' and convert to an efficient, endless supply of hot water and the only tankless water heating manufacturer in the US. We have a commitment to our employees and a strong, accountable culture with a practice of giving back to our communities. Rinnai America Corporation (RAC) is looking for RAC-STARS! Check out why Rinnai is the hottest place to work https://www.rinnai.us/about/why-rinnai. This position is located at 103 International Drive Peachtree City, GA with a hybrid schedule.

Responsibilities

• Oversee and foster PROs, within a defined territory, within the PRO Network and Enrollment Funnel.
• Accurately and efficiently interact with PROs within the Rinnai PRO Network by internet, email, telephone, and/or Voicemail.
• Coordinate and facilitate Enrollment Process for new PROs wanting to enter the program as it pertains to product training and required documents.
• Educate PROs within the Rinnai PRO Network on the PRO Portal and overall benefits and features.
• Work synergistically with sales, rep agencies, consumers, new customers, PROs, marketing personnel, and cross-functionally with internal staff.
• Demonstrates accuracy, thoroughness, and attention to detail.
• Respond promptly to customer's (internal and external) needs, requests, and concerns.
• Provide training and support to Rinnai sales, rep agencies, and PROs (and their staff) on the PRO Network.
• Provide monthly reports on territory to track efforts, engagement, challenges, and recommendations for process improvement.
• Assist with Marketing activities and tasks as needed.

Requirements

• High School diploma or equivalent required.
• Minimum 1 year of customer service experience in a call-center environment.
• Proven experience and knowledge effectively servicing customer base in the multi-channeled working environment.
• Intermediate computer skills with MS Office experience to be proficient.
• Confident, professional, courteous telephone techniques.
• Excellent verbal and written communication skills to deliver and interpret information exchange most concisely.
• Efficient time management skills, with the ability to listen and follow through with appropriate action.

Nice-to-haves

• Ability to work cooperatively and effectively in a team.
• Build and maintain effective relationships with all levels of staff and customers.
• Strong customer service orientation.
• Adaptability and flexibility.
• Ability to plan and operate with a minimum of supervision.
• Approachable, able to establish rapport.
• Ability to multi-task with attention to detail.
• Ability to take direction as well as be able to make sound decisions.

Benefits

• Medical, Dental, Vision, and Prescription
• Flexible Spending Account (FSA) options for Medical and Dependent Care
• Paid Time Off (PTO), Floating Holidays (FH)
• Paid Holidays
• 401(k) Plan with Company Match
• Company Paid Life Insurance
• Voluntary Life Insurance
• Short- and Long-Term Disability
• Professional Development
• Tuition Reimbursement
• Annual Incentive Plan (AIP)
• Referral Bonuses
• Paid Volunteer Community Service Day
• Tobacco and Drug-Free Campuses
• Employee, family, and friend's discount