Marketing Materials Coordinator

About the position

The Marketing Materials Coordinator is responsible for shipping, auditing, and restocking marketing material products. Paragon 28 Marketing Materials include (but are not limited to): acrylics, show sets, lab (cadaveric/saw bone trays) sets, banners, sawbones, power, universal instruments, lab equipment (when needed, PPE and others), patient specific equipment, table cloths, and literature associated with Paragon 28's event types. Additional Marketing Materials may be added when necessary. Event types this position supports will vary from tradeshows, medical education courses, mobile labs, dinners, sales interactions, development/engineering labs, and/or educational lab sessions. Working in conjunction with the entire Medical Education team and Lab Manager, the Marketing Materials Coordinator is responsible for the show, cadaveric, and demo inventory to ensure every medical education opportunity and additional Paragon 28 event types are fully supported.

Responsibilities

• Contact for customers, field sales and distributor/agency reps through order entry and telephone support.
• Receive orders via SmartSheet, phone, and/or e-mail.
• Process incoming and returned orders for products within the business day keeping inventory organized digitally using Google Sheets, SAP, and/or SmartSheets.
• Schedule show, cadaver and demo sets to ensure lab/tradeshow coverage.
• Ensure show, cadaver, and demo sets are returned promptly after event by the point of contact, cleaned, audited, and reset.
• Track shipped orders and resolve late shipments. Send back up shipments as needed.
• Notify accounting to bill for lost/damaged equipment.
• Audit inventory and replenishment missing equipment from marketing material equipment.
• Determine appropriate pricing, terms and shipping method for products by following Company guidelines.
• Resolve issues with customers concerning order status, credit and shipping problems.
• Fulfill literature and other requests for information by working closely with the marketing and artwork team members.
• Offsite and onsite temporary lab and marketing material set up.
• Initiates, maintains, and compiles records associated with ordering, receiving, storing, issuing, and shipping materials, supplies, and equipment.
• Compares nomenclature, stock numbers, and other listed information on packing slips to verify accuracy of purchase orders and shipping orders.
• Compiles information on receipt of disbursement of marketing material equipment and computes inventory balance, price, and cost.
• Reconciles shipping and pack list discrepancies in a timely manner.
• Prepare all necessary shipping documentation and ensure that shipments are tracked to destination.
• Package materials and equipment ensuring that shipping documentation is accurate and materials are protected adequately for shipment.
• Determine most efficient and economical routing and mode of transportation.
• Initiate investigations into causes of misdirected shipments, damage or shortages in shipments or overcharges in freight cost.
• Perform duties in compliance with applicable FDA and state regulations as well as standards including, but not limited to, ISO 13485.
• Assist in the development of processes and procedures for inventory, receiving, shipping, and administrative responsibilities resulting in cost and efficiency improvements for the marketing warehouse.
• Maintains physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement.
• Support cross functionally including, but not limited to: Lab Manager or Medical Education Admin/Coordinators, Commercial, Events, Marketing, and Sales team members.
• Other duties as assigned by the Manager.

Requirements

• High school diploma/GED plus 2-year related distribution or inventory control experience.
• Familiar with medical device industry, specifically foot and ankle is ideal.
• Proficient in Microsoft Office.
• Organized and attention to detail.
• Must be able to establish and maintain relationships with outside vendors and P28 team members or sales agents.
• Maintain a high level of professionalism with phone, email and in person interactions.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstracts and/or concrete variables.

Benefits

• Development opportunities
• Robust employee resource groups (ERGs)
• Flexible working environment
• Location specific competitive total rewards
• Wellness incentives
• Culture of recognition and performance awards