Marketing & Operations Support Specialist OHC

About the position

The Marketing & Operations Support Specialist at Summa Health Systems provides support to multiple departmental areas including Claims, Customer Service, and Sales & Marketing. The role involves opening, sorting, and repricing claims, responding to customer inquiries, and assisting the marketing department by preparing disruption and geo results for both prospects and existing customers.

Responsibilities

• Open, sort, and reprice claims.
• Respond to customer inquiries.
• Support the marketing department by preparing disruption and geo results for prospects and existing customers.

Requirements

• High school diploma or equivalent.
• Experience in health care, especially with medical claims preferred.
• Call center and/or receptionist experience preferable.
• Minimum typing speed of 30 wpm.
• Knowledge of medical terminology.
• Knowledge of ICD-9 and CPT coding.

Nice-to-haves

• Ability to effectively interact with diverse populations of patients/customers.
• Understanding of Microsoft Office.
• Ability to work effectively in a fast-paced, flexible team environment.
• Strong interpersonal and communication skills.
• Ability to take directions from a supervisor/lead as well as work autonomously.
• Desire to learn new skills as necessary.
• Strong multi-task capabilities.

Benefits

• Medical, dental, and vision insurance.
• Life insurance and Accidental Death & Dismemberment (AD&D).
• Short-Term and Long-Term Disability.
• Accident Insurance, Hospital Indemnity, and Critical Illness coverage.
• Retirement Savings Plan.
• Flexible Spending Accounts - Healthcare and Dependent Care.
• Employee Assistance Program (EAP).
• Identity Theft Protection.
• Pet Insurance.
• Education Assistance.
• Daily Pay.