Marketing Representative

About the position

The position involves providing exceptional customer service to all guests, both external and internal. The role requires standing for long periods, lifting and carrying supplies, and effective communication with guests and co-workers. The work environment includes the Caesars Rewards or Laurel Lounge and an office setting, with regular face-to-face and telephonic interactions.

Responsibilities

• Adhere to and understand all Grand Victoria Casino and Marketing standards, policies and procedures.
• Obtain a strong understanding of the Internal Control Systems (ICS) as well as the Minimum Internal Control Standards (MICS).
• Comply with and maintain the Grand Victoria Casino's Family Style Service.
• Answer a variety of questions regarding Grand Victoria Casino and services.
• Efficiently enroll new members into the Caesars Rewards program.
• Accurately input player information into the Casino Management System.
• Correctly answer all questions related to direct mail programs and mail delivery.
• Adhere to all Caesars Rewards policies and procedures as outlined in various program related manuals.
• Responsible for the execution of all aspects of the Caesars Rewards program.
• Perform all tasks that may be assigned in the future.

Requirements

• High school diploma/GED preferred.
• One year of face-to-face customer service experience required.
• Ability to read, write and speak in English.
• Working knowledge of Microsoft Office products.
• Working knowledge of Patron Management System.
• Capacity to work well with others and handle stressful situations.
• Effective listening skills and excellent face-to-face guest service and communication skills.
• Maintain confidentiality of sensitive information.
• Ability to work any shift.

Benefits

• Medical, Dental, Vision, Life & Disability Insurance
• 401(k)
• Paid Time Off
• Education Assistance
• Team Member Discounts