Marketing Services Rep

About the position

The Marketing Services Representative provides quality guest service to a high volume of telephone inquiries. All functions will be performed within the guidelines of the Seneca Gaming Corporation's policies and procedures, Internal Control Standards and objectives.

Responsibilities

• Answer telephone inquiries requesting information on hotels, restaurants, retail shops, spa & salon, entertainment, transportation, and other available services. Prepare arrangements for customers as requested in accordance with established policies and procedures.
• Respond to routine patron requests, such as qualifications for hotel and restaurant services or availability.
• Book show tickets, hotel, restaurant, and golf reservations.
• Verify invitations and respond to casino promotions regarding invited guests, tournaments and events.
• Interact daily with player development, hotel, entertainment, food & beverage, retail, spa and salon, transportation, hotel sales and other department personnel as needed to fulfill guest requests.
• Assist in the training of new staff members.
• Perform all other related and compatible duties as assigned.
• Cooperate with the Seneca Gaming Authority to ensure compliance with all rules and regulations of the Seneca Gaming Corporation.
• Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
• Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
• Must complete all required SGC Training programs within nine (9) months from commencement of employment.
• Attend all necessary meetings.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.

Requirements

• Must be 18 years of age or older upon employment.
• High School diploma or equivalent preferred.
• Must have excellent customer service skills, speak in a clear, pleasant voice, and have good hearing to ensure effective telephone communication.
• Must possess excellent communication skills.
• Ability to write routine correspondence and to speak effectively to the public, employees and customers.
• Ability to deal effectively and interact well with the customers and employees.
• Ability to resolve problems/conflicts in a diplomatic and tactful manner.

Benefits

• Starting salary of $15.50, negotiable based on experience and education.