Mechanical/Applications Engineer - Industrial Fluid Systems

About the position

This role is with Fischer Process Industries, a division of Tencarva Machinery Company. The Application Engineer performs calculations to support system designs, selects components, and prepares detailed schematics, system layouts, bills of material, and quotes for customers, both external and internal. The role involves working with end users, engineering firms, contractors, as well as the company’s own inside customer service team, outside sales representatives, engineering team, and systems build department. Applicants must have the mechanical understanding to envision and design a pump system, understand and adhere to engineered specifications, select pumps and accessories, price the systems, and prepare professional proposals.

Responsibilities

• Prepare quotations based on technical information provided by or extracted from customers, and review the quote with the sales team and management before sending it to the customer.
• Provide support for both day-to-day and escalated inquiries regarding product questions, sales, and order taking via phone, email and chat.
• Maintain accurate records of accounts, opportunities, quotes, projects, contacts, and correspondence.
• Conduct contract review to verify scope of supply including performance guarantees, documentation, calculations, and testing.
• Support the incoming complex orders to ensure timely, accurate order management in line with customer service.
• Follow-up each phase of the production schedule regarding delivery status, drawings and equipment information.
• Process requests for price, delivery, order status, order expedites and technical product assistance.
• Support customer order changes and interaction with External Sales, Finance and the Supply Chain.
• Assist customers with order progression & supply chain issues.
• Prepare bills of materials accurately, promptly, and clearly.
• Proactively work with customer or internal stakeholders to obtain detailed information to provide the best solutions for customer needs.
• Build rapport with customer, vendors, and outside sales personnel.
• Maintain expert level of product knowledge and application and keep current on all necessary software used internally.

Requirements

• Bachelor’s Degree in Mechanical Engineering or a related technical discipline; Associate's Degree will be considered if accompanied with technical work experience in the heavy industry sector.
• Design experience leveraging software such as CAD and/or Solidworks is strongly preferred.
• Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders.
• Ability to work independently as well as in a team environment.
• Customer-driven with a positive, professional, customer-first attitude.
• Strong organizational skills with the ability to multi-task with attention to detail and accuracy.
• Aptitude to learn about technical products and provide technical support to customers.
• Strong analytical, decision making and problem-solving skills.

Nice-to-haves

• Experience in the heavy industry sector.
• Familiarity with MS Office Software (i.e., Word, Excel, Outlook).

Benefits

• Paid Time Off, including 10 holidays
• Bonuses
• Health Insurance, including medical, dental, vision, disability, and life
• 401(k) & Profit-Sharing
• Employee Assistance Program