Member Service Representative - Bonney Lake Branch

About the position

Performs transactional paying and receiving duties as a service professional to TAPCO Credit Union members with a high degree of accuracy and in accordance with credit union policies and procedures. Greets and welcomes members in a professional manner. Provides excellent member service by providing prompt and accurate member transactions. Promotes TAPCO’s products and services to members.

Responsibilities

• Greets and welcomes members to the credit union in a professional manner providing prompt, excellent service and accurate member transactions.
• Assists member with paying and receiving transactions including, but not limited to, deposits, withdrawals, transfers, cash advances, travel cards, gift cards, money orders, cashier’s checks, checks and loan payments.
• Handles cash and checks within set limits and places holds where needed.
• Balances cash drawer at end of business day and researches and resolves discrepancies.
• Process plastic cards, orders checks and processes stop payments.
• Performs drive-up functions and night drop duties as assigned.
• May have opening and closing responsibilities.
• Build and retain member relationships through outbound calling to current and potential members.
• Maintains an up-to-date knowledge on all credit union products and services.
• Maintains an up-to-date knowledge of and adheres to the requirements of all related policies, procedures, rules and regulations required for position.
• Promotes, explains and cross-sells TAPCO services and products.
• Demonstrates an understanding of and adheres to the requirements of all federal, state, and local laws, including those of the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC), as it specifically relates to the job functions.
• Models a high level of member service and professional demeanor.
• Assumes responsibility for other duties as required or assigned.

Requirements

• High School diploma, or equivalent.
• 1 year cash handling experience.
• 1 year of customer service experience.
• Flexibility is necessary as an employee’s job responsibilities may change at any time during employment.

Benefits

• 100% Employer-paid medical, vision, prescription, and dental insurance option for all employees.
• 50% Employer-paid spouse coverage.
• 65% Employer-paid dependent children coverage.
• Flexible Spending Account (FSA).
• Dependent Care FSA.
• Health Savings Account (HSA).
• 401(k) Plan with up to 7% match.
• 100% Employer-Paid Life Insurance/AD&D package.
• Paid Vacation and Sick Time.
• 11 Paid Holidays + 1 Floating Holiday.
• Optional Short- and Long-Term Disability.
• Employee Assistance Program.
• 40 paid volunteer hours.
• Shared Bonus Plan (when company goals are achieved).