State of Alaskaposted 2 days ago
Full-time • Entry Level
Juneau, AK
Executive, Legislative, and Other General Government Support
About the position
Join our elite team as one of four technical support specialists reporting to the Department of Labor and Workforce Development's Administrative Services Division. You'll be at the forefront of providing operational support for DOL's extensive servers, infrastructure, networks, PCs, and hardware, spanning 19 offices and diverse security zones. Dive into exciting challenges, delivering top-tier end-user support through the DOL IT Helpdesk queue and MESD ticketing system, managing IT equipment, and resolving a variety of hardware, software, and network issues while supporting a wide range of in-house and third-party applications. The Microcomputer Network Specialist 1 will provide technical support to most divisions within the department.
Responsibilities
- Provide operational support for DOL's servers, infrastructure, networks, PCs, and hardware.
- Deliver end-user support through the DOL IT Helpdesk queue and MESD ticketing system.
- Manage IT equipment and resolve hardware, software, and network issues.
- Support a wide range of in-house and third-party applications.
- Document user issues and resolutions in the ticket management system.
- Provide remote support statewide on custom DOL applications.
Requirements
- Knowledge of circuit boards, processors, chips, and computer hardware and software.
- Experience in customer service and technical support.
- Knowledge of methods and procedures to protect information systems and data.
- Experience in installing, integrating, and optimizing information systems components.
- Ability to troubleshoot, diagnose, analyze, and identify system malfunctions.
Nice-to-haves
- Formal training or extensive on-the-job experience in technical support.
- Experience with technical documentation procedures.
Benefits
- Health insurance with employer contributions toward medical/vision/dental.
- Employer paid Basic Life insurance with additional coverage available.
- Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS).
- Matching employer contribution into a defined contribution program.
- Personal leave with an accrual rate increase based on time served.
- Twelve (12) paid holidays a year.
