About the position
The Operations Lead (OL) oversees store processes and supports an active selling culture by ensuring that all aspects are maintained to documented company standards designed to drive sales. The OL provides expertise in all operation processes including opening, closing, training, and delegation of tasks while always demonstrating a culture of ethical conduct, safety, and compliance.
Responsibilities
- Perform all store opening, closing, and Front-End processes, ensuring accurate and timely execution, and operational readiness.
- Provide troubleshooting, team management, conditioning, and housekeeping, while ensuring building, assets, and team member security.
- Coordinate directly with the Operations Manager to maximize staffing effectiveness that supports traffic, sales, and the customer experience.
- Ensure compliance with Company timekeeping policies, meeting labor model standards, customer interaction standards, and business metrics.
- Participate in Task Management by planning/executing the daily/weekly zone workload and assigning tasks to deliver on store, department, sales goals, guest engagement, etc.
- Ensure all tasks are completed in an efficient and timely manner.
- Support the store team in the areas of customer satisfaction, inventory control/shrink, safety, loss prevention expense control, and customer experience.
- Drive productivity by training, coaching, planning, monitoring, and appraising results.
- Leverage daily interactions and team huddles to communicate and teach/train topics that support the customer experience.
- Participate in all freight processes for incoming freight and/or transitions.
- Process freight, and stocks, including down stocking and end cap maintenance, while maintaining a neat, clean, organized store.
- Perform all other duties based on business needs.
Requirements
- At least 18 years old.
- High School Diploma/Equivalent.
- Communicates clearly and concisely with excellent verbal, written, and comprehension skills.
- Ability to work a flexible schedule including nights, weekends, and some holidays.
- Ability to lift a minimum of 50 lbs. or team lift 100 lbs.
- Ability to work effectively independently and within a team.
- Strong attention to detail, e.g., standards, processes, marketing, etc.
- Reliable and trustworthy role model for ethical and honest behavior.
- Creates a sense of urgency; promotes teamwork, delegates appropriately; motivates self and team to accomplish objectives.
- Ability to comprehend, train, develop, motivate, and lead in a manner that fosters a work environment that is smart & scrappy, safe, and fun.
- Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business.
