Optometric Assistant Part Time - EVW

About the position

The Clinical Specialist/Optometric Assistant is primarily responsible for helping ensure a great patient experience by preparing the patient for onsite and/or remote examination, completing pre-exam diagnostic tests, and explaining each step of the process. The Clinical Specialist acts as a liaison between our patients and Optometrists and participates in the initial steps of a patient journey.

Responsibilities

• Completing patient registration, gathering and submitting pertinent patient information including Medical History and Ocular Health data into EMR.
• Assist onsite doctor with patient care and eye examinations.
• Clearly explain the preliminary testing process to patients, administer each preliminary test and accurately document the results in EMR.
• Assist patients with remote appointments through the remote eye exam process including pre-testing and specialty testing.
• Initiate remote technician and remote doctor video conferencing.
• Assist remote doctor and remote technician to complete additional testing required for a remote exam.
• Transition the patient to a retail associate after exam completion, conveying the recommendations of the doctor.
• Have a strong understanding of MVC plans and articulate plan benefits to patients.
• Preauthorize insurance in accordance with standard operating procedures.
• Schedule appointments and manage exam books in partnership with retail associates.
• Maintain patient flow to allow for doctor effectiveness.
• Answer patients’ clinical questions in person and over the telephone.
• Triage ocular emergencies and schedule annual eye exams.
• Maintain complete and accurate patient records according to Company standards.
• Instruct patients on the insertion, removal, cleaning, care, and proper handling of their contact lenses.
• Place diagnostic contact lens orders for patients and stock.
• Notify patients when their contact lenses are available for dispensing.
• Have a working knowledge of contact lens brands and parameters.
• Ensure a clean and healthy environment for patients by maintaining doctor equipment and clinical supplies.
• Participate in specialized training of all responsibilities and complete required clinical certification(s).
• Ability to work flexible schedules to meet changing business demands including traveling to other locations.

Requirements

• One (1) year of related experience.
• Optical or Healthcare background preferred.
• Medical office/business professionalism required.
• HS diploma, GED or equivalent related job experience.

Benefits

• Competitive pay and benefits.
• Incentive pay, wage upgrades, and overtime opportunities.