About the position
The Night Auditor balances daily financial transactions, verifies guest accounts, and ensures accurate reporting for hotel operations. This role combines overnight front desk responsibilities with accounting duties, providing guest assistance while reconciling revenue, processing payments, and preparing financial reports for management. This position reports to the Front Desk Manager.
Responsibilities
- Submit and process audits
- Print and distribute house reports
- Respond to guest requests throughout the night
- Run arrival reports
- Start interfaces
- Verify overnight parking charges
- Help ensure wake up calls are carried out by verifying that they have been set on the phone console and by making them when they are during the shift
- Run revenue center detail
- Roll all expected arrivals and no shows to next day
- Roll hotel date, post room, and tax
- Other duties as assigned
Requirements
- Must be at least 18 years of age
- High School Diploma or high school equivalent preferred
- 1 year of customer/guest experience preferred
- Basic industry terminology
- Knowledge of company policies and procedures
- Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly
- Strong attention to detail
- Active listening and interpersonal skills to personalize the guest experience
- Ability to act professional in a fast-paced environment
- Ability to understand written and verbal English
- Ability to work independently with minimal supervision
- Ability to work effectively in team settings, contributing positively to group dynamics
Benefits
- Paid Time Off Programs
- Paid Leave Programs
- Employee Ski Pass
- Other company perks
