About the position
As the first point of contact for customers, you will greet and welcome them, setting the tone for a positive customer experience. You will check in VIP appointments and direct customers to the appropriate team member(s). Additionally, you will coordinate front desk activities, including answering and directing incoming phone calls, tracking incoming sales calls in our CRM, and assisting customers with any questions directed to the reception desk. Other duties, functions, and responsibilities may be assigned to the position as appropriate and necessary.
Responsibilities
- First point of contact for customers
- Greet and welcome customers
- Set tone for a positive customer experience
- Check in VIP appointments and direct customers to the appropriate team member(s)
- Coordinate front desk activities including answering and directing incoming phone calls
- Track incoming sales calls in our CRM
- Maintain a strong work ethic with total commitment to success every day
- Assist customers with any questions directed to the reception desk
- Other duties, functions and responsibilities may be assigned to the position as appropriate and necessary
Requirements
- High School education or equivalent
- Previous experience in a high-standard customer service environment preferred
- Excellent interpersonal, presentation and relationship-building skills
- Strong ability to take initiative, coupled with leadership skills and the ability to take charge of a situation
- Strong sense of personal responsibility and reliability, with the desire to work as an integral member of a team
- Strong organizational skills with the ability to multitask
- Ability to effectively respond to and meet the needs of a diverse client base
- Computer skills: MS Office
- May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
