About the position
To be of service. Sell, deliver and account for products in the dining room in a manner consistent with the SMI standards. These tasks are to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction. Exceed guests expectations, and make them feel special. "Can do" attitude. Sale (suggestive selling). Follow Fairmont standards for service. Personal and financial accountability. Proper and friendly service when in contact with all guests. Control costs and waste. Be pro-active by assisting co-workers. Be familiar with all aspects and services of Sonoma Mission Inn and Spa. Maintain extensive knowledge of menu, food preparation techniques. Maintain extensive knowledge of wine, spirits, beer. Maintain cleanliness of restaurant and service stations. Serve from the cheese cart and maintain extensive knowledge of cheeses. Other duties as assigned.
Responsibilities
- Sell, deliver and account for products in the dining room
- Exceed guests expectations and make them feel special
- Engage in suggestive selling
- Follow Fairmont standards for service
- Maintain personal and financial accountability
- Provide proper and friendly service to all guests
- Control costs and waste
- Assist co-workers proactively
- Maintain extensive knowledge of menu and food preparation techniques
- Maintain extensive knowledge of wine, spirits, and beer
- Ensure cleanliness of restaurant and service stations
- Serve from the cheese cart and maintain knowledge of cheeses
- Perform other duties as assigned
Requirements
- Excellent communication skills
- Ability to communicate clearly and listen attentively
- Good judgment
- Basic math and cash handling skills
- Food & Beverage experience
- Food handlers card
- Ability to stand and be mobile for up to 4 hours
- Ability to lift, bend and stoop for various tasks
- Ability to lift frequently and carry objects weighing up to 25 pounds
- Ability to move quickly and efficiently
Benefits
- Hourly rate of $19.50
