Patient Intake Coordinator

About the position

Radiology Associates of Hartford is Central Connecticut’s premier radiology group. Building trust with patients and physicians for nearly 50 years, our practice has expanded to five outpatient imaging centers spanning 50 miles from Enfield to Rocky Hill. As the most comprehensive imaging service provider in Central Connecticut, we offer unparalleled growth opportunities with a nationally accredited team of experts in radiology.

Responsibilities

• Greet patients and obtain all company required data to ensure accurate, confidential processing of orders and scheduled appointments in compliance with HIPAA regulations.
• Answer telephones in a pleasant, helpful manner to assist caller with all needs.
• Correctly schedules patients to ensure maximum daily capacity, according to company established guidelines.
• Accurately transcribe written and verbal physician orders allowing for the accurate completion of exams and financial processing or patient radiologic claims.
• Collect and update appropriate software systems with patient demographic, verified by two forms of patient identification.
• Process all faxed, computer entry and written documentation within appropriate software systems.
• Actively participate in responding professionally to telephone, verbal and written requests made by patients, visitors and referring physicians.
• Provide coverage as needed (i.e., in the event of call off or extended patient schedules).
• Provide instruction/mentoring to new hires.
• Continuously strive to learn new technical information and skills through attendance of periodic in-service programs and participation in professional affiliation programs.

Requirements

• Medical terminology experience required.
• Must be able to work independently in a fast-paced environment.
• Attention to detail.
• Excellent communication and interpersonal skills.
• Guest service oriented.
• Strong computer skills.
• Required: High School Diploma or GED.

Nice-to-haves

• Experience in a medical setting.

Benefits

• Competitive salary
• Top-notch health insurance offerings
• Life and long-term disability insurance
• 401k contribution
• Paid time off and paid holidays off
• Free imaging services