Patient Services Specialist - Abilene Community Health Center

About the position

The Patient Services Specialist at Abilene Community Health Center is responsible for ensuring the smooth operation of the clinic patient flow. These employees serve as the primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities.

Responsibilities

• Ensure smooth operation of clinic patient flow
• Serve as primary contacts for patients
• Schedule appointments
• Prepare necessary paperwork before patient visits
• Receive patients
• Maintain records
• Process charges for clinic services
• File insurance claims
• Respond to requests for information from patients and insurance companies
• Maintain related information for the department
• Handle cash responsibilities

Requirements

• A High School diploma or GED
• 1-year Customer Service, office, or related experience
• Additional education may substitute for the experience requirement

Nice-to-haves

• Experience handling heavy telephone traffic using the institutional communications system
• Experience handling patient scheduling and registration
• Experience processing billing insurance information
• Proficient typing experience