About the position
Under the direction of the Supervisor, Manager, and Director, this position is responsible for answering multiple phone lines to schedule ancillary testing as ordered by clinical staff across various departments and locations. The role includes conducting professional patient interviews, triaging phone calls, and gathering accurate demographic, biographical, and insurance information. This position performs patient registration and scheduling in an efficient, accurate, and timely manner. It serves as a primary point of contact via phone for care team members and patients, entering all necessary information into the Parkview Health scheduling system and ensuring data integrity across all systems used. The role also involves securing and identifying required medical records to ensure availability for hospital staff and aligning patients with appropriate services based on their diagnosis. A commitment to quality performance, service excellence, and adherence to Parkview Health's Standards of Behavior is essential.
Responsibilities
- Answer multiple phone lines to schedule ancillary testing as ordered by clinical staff.
- Conduct professional patient interviews and triage phone calls.
- Gather accurate demographic, biographical, and insurance information.
- Perform patient registration and scheduling efficiently and accurately.
- Serve as a primary point of contact via phone for care team members and patients.
- Enter all necessary information into the Parkview Health scheduling system.
- Ensure data integrity across all systems used.
- Secure and identify required medical records for hospital staff.
- Align patients with appropriate services based on their diagnosis.
Requirements
- High school diploma or GED required.
- Minimum of 2 years' experience in a healthcare setting.
- Proficiency in Windows-based PC applications required.
- Proficient in keyboarding and operation of standard office equipment.
- Basic knowledge and use of internet applications.
- Excellent verbal and written communication skills.
- Demonstrates professional telephone etiquette.
- Exceptional skills in organization, listening, time management, and problem solving.
- Must be flexible, detail-oriented, and able to manage multiple tasks in a fast-paced environment.
- Ability to adapt to change and perform effectively under stress.
Nice-to-haves
- Creativity and collaboration with clinical staff when addressing challenges.
- Medical terminology knowledge preferred.
