About the position
Raleigh General Hospital is seeking a dedicated individual to join our team as a Scheduler. In this role, you will be responsible for scheduling patient testing, procedures, and admissions, as well as obtaining pre-certification and authorization numbers. You will also be tasked with entering accurate insurance information and answering incoming phone calls. This position is crucial in ensuring that patients receive timely and appropriate care.
Responsibilities
- Schedules all patients for surgical and medical testing/procedures/admissions, ensuring that patients are not scheduled when personnel are unavailable.
- Informs patient or physician's office staff of any carrier that is out of network or any issue that may result in a decrease of benefits.
- Informs patient or physician's office staff of any special instructions or testing requirements, and/or provides any other pertinent information or documents.
- Maintains knowledge of the scheduling reports for the next day to ensure patient registration staff are aware of patients presenting for services; appropriate testing is performed; time is available; appropriate staff are available for testing or procedures to be performed.
- Obtains physician's orders and authorization/pre-certification. Enters outpatient procedures in the Order Entry System.
- Ensures consistency between scheduling module and admissions module, for patients being admitted for services.
Requirements
- High school diploma or equivalent required, or at least three years of directly related experience may be substituted for the required education.
- Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
- Must be able to work in a stressful environment.
- Organizational and time management skills.
- Ability to prioritize work based upon patient/department needs.
- Ability to operate standard office equipment, including but not limited to, computer, copier, telephone, fax, scanner.
- Computer experience required.
- Medical office and terminology experience preferred.
Benefits
- Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
- Competitive Paid Time Off / Extended Illness Bank package for full-time employees
- Employee Assistance Program – mental, physical, and financial wellness assistance
- Educational assistance and tuition assistance for qualified applicants
- Professional development opportunities and CE assistance
- And much more…
