Principal Product Manager, CRM & Guest Engagement

About the position

OpenTable, part of Booking Holdings, Inc., is seeking a Principal Product Manager to lead the strategy and development of our CRM and Guest Engagement product. This role is crucial in helping restaurants create memorable dining experiences while enabling diners to discover and book the perfect table. The Principal Product Manager will guide the long-term roadmap for this area, collaborating with diverse teams across the company to deliver effective engagement solutions. The position requires working from the NYC office at least 2 days per week.

Responsibilities

• Define the long-term vision, strategy, and roadmap for the CRM and Guest Engagement products.
• Explore new opportunities for communication products that expand how we connect restaurants and customers.
• Partner with marketing and customer teams to ensure successful adoption of your products.
• Work across teams (Product, Engineering, Design, Marketing) for alignment and execution.
• Drive important, cross-team projects that lead to meaningful improvements for customers and business results.
• Set clear goals and follow through, even when details are unclear or change often.
• Balance scope and resources thoughtfully with your collaborators.
• Take ownership when challenges arise, guiding teams and leaders toward success.
• Lead your product area fully and adapt plans as needed while bringing others along.
• Support the growth of product managers by sharing your experiences and feedback.
• Help identify and bring new talent into the team.
• Communicate clearly and effectively with anyone, from engineers to executives.

Requirements

• 10 years of proven experience leading product management efforts, preferably with background in CRM, marketing technology, or customer engagement.
• Comfortable setting and evolving a product vision for a complex area.
• Skilled in working with cross-functional teams to deliver results.
• Curious about data and able to use it to guide decisions.
• Passionate about mentoring and supporting others.
• Familiarity with agile or iterative development methods.
• Interest in the hospitality space is a plus but not required.

Benefits

• Generous paid vacation + time off for your birthday
• Work from (almost) anywhere for up to 20 days per year
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to HeadsSpace
• Company-wide week off a year - the whole team fully recharges
• Paid parental leave
• Paid volunteer time
• Development Dollars for career growth
• Leadership development opportunities
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Private health and dental insurance
• Life and Disability insurance