About the position
The Azure CXP team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work. We are customer-obsessed problem-solvers. We orchestrate deep engagements in areas like incident management, support, and enablement. We analyze and amplify those customer voices, both within our own team, and across the Cloud + AI team, bringing the customer connection to the Quality vision for Azure. We innovate ways to scale what we learn across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. Azure Reliability team is a multidisciplinary engineering organization part of CXP dedicated to making, “Azure the safest and most reliable Cloud”. We are the Azure Reliability team; a multidisciplinary engineering organization committed to making Azure the world’s safest and most reliable cloud. For Azure’s most critical services and products. Our software engineers work closely with product teams to enhance availability, reliability, observability, and operability across our planet-scale systems. We prioritize long-term platform improvements through engineering over repetitive manual tasks. Increasingly, we leverage AI to detect anomalies, predict incidents, and automate operational workflows, amplifying our ability to scale reliability across Azure. Our teams contribute to product architecture, share knowledge, and code, and focus on building reusable solutions that benefit multiple teams and services. Every day, our customers stake their business and reputation on our cloud. You can help #AzCXP provide our customers with the world-class cloud services they need to succeed.
Responsibilities
- Transform Microsoft Cloud customers into fans through deep engineering engagements.
- Analyze and amplify customer needs to improve Cloud quality, security, and reliability.
- Orchestrate deep engagements in incident management, support, and enablement.
- Innovate ways to scale customer insights across the customer base.
- Enhance availability, reliability, observability, and operability of Azure's critical services.
- Leverage AI to detect anomalies, predict incidents, and automate operational workflows.
- Contribute to product architecture and share knowledge and code.
- Build reusable solutions that benefit multiple teams and services.
Requirements
- Customer-obsessed mindset.
- Experience in engineering engagements with customers.
- Strong problem-solving skills.
- Ability to work collaboratively in a global team.
- Experience with incident management and support.
Nice-to-haves
- Experience with AI technologies.
- Familiarity with cloud services and reliability engineering.
- Knowledge of observability and operability best practices.
Benefits
- Inclusive work environment.
- Opportunities for career growth and empowerment.
- Collaboration with a diverse team.
