This role will be a key member of the AT&T Digital organization focused on building and evolving new ways to drive digital adoption that improves the customer experience and delivers measurable business value. This individual will have experience designing and transforming omni-channel customer journeys, with a strong background in service blueprinting, journey mapping, prototyping, and partnering across product, technology, and business teams. The ideal candidate will bring a product design mindset paired with systems-level thinking, and a portfolio that reflects impact across e-commerce, physical retail, and digital support channels.