About the position
This position reports to: GM, Field Service Management. The CRM and Industries Workflows products enable organizations to create seamless customer experiences and drive fierce customer loyalty. Our products, Customer Service Management, Sales and Order Management and Field Service Management, and Industry verticalized solutions, deliver omnichannel customer engagement and operations while uniting the front, middle, and back office teams to sell, fulfill and service through a single AI-powered platform. Outbound Product Managers are key to help us scale as we continue to be one of the fastest-growing business units at ServiceNow. Outbound Product Managers combine a deep understanding of product capabilities, and market and competitive dynamics, with a passion to inform roadmap and help our GTM, partner and customer ecosystem understand the value delivered.
Responsibilities
- Create high-quality enablement content that describes the value of the product innovation with a focus on Field Service Management solution
- Develop a deep understanding of and document customer use cases and success outcomes to influence the product roadmaps
- Develop best practices assets including early product demos to drive product adoption by customers and partners
- Become a trusted resource to promote the FSM product vision with industry influencers, strategic partners and analyst firms
- Work in close coordination with Inbound Product Management, Product Marketing, Product Success and Technical Alliances to define product strategy, release themes, go-to-market and customer adoption plans
- Lead cross-functional teams to accomplish our goals
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- 8+ years of Product Management or related experience in the Field Services Management domain
- Very strong written and oral communication skills
- Strong bias towards action, being hands-on with product, and a sense of urgency to 'win' in the market
- Excellent people and management skills to interact with customers, executive staff, colleagues and cross-functional teams, and third parties
Nice-to-haves
- Experience in Solution Consulting/Solution Architecture/Enterprise Architecture functions
Benefits
- Base pay of $163,600 - $286,300, plus equity (when applicable), variable/incentive compensation and benefits
- Health plans, including flexible spending accounts
- 401(k) Plan with company match
- ESPP, matching donations
- Flexible time away plan and family leave programs
