About the position
The individual will join our Sales Team, reporting to our Customer Operations Manager. The ideal candidate is the primary support resource for our customers, partners and outside sales team. They are responsible for working collaboratively with the outside sales team as a technical advisor and product advocate. The Product Application Specialist must be able to identify and provide reliable solutions for all residential, commercial, and technical issues to assure customer satisfaction.
Responsibilities
- Assist the outside sales team in executing and achieving their territory and market business plans.
- Resolve internal and external technical support requests or issues related to product selection, application, specification, installation, etc.
- Prepare basic takeoffs based on plan review and specifications; develop system sizing, layout and accurate bill of materials.
- Manage commercial processes for quotation, receipt of order, order entry, shipment and delivery of order, and resolution of return requests and quality issues.
- Engage in extensive interaction with customers, partners and team via phone and email.
- Travel as needed with outside Sales Team to support presentation and trade show activities.
- Maintain expert level of product knowledge and application.
- Listen, understand and convey customer requirements throughout organization.
- Travel to project sites to provide technical support and training services.
- Maintain professional business relationships with target or assigned accounts.
- Provide status of ongoing projects and future projects.
- Work with Manufacturers Representatives, wholesale distributors and installers to quote, follow-up and close business.
- Identify and communicate customer's needs and sales opportunities to help future growth.
- Perform other duties as assigned.
Requirements
- Bachelor’s Degree in Mechanical Engineering or related discipline preferred.
- Associate's Degree in engineering + Equivalent work experience required.
- 2 years of plumbing / HVAC industry-related experience is desired but not required.
- Excellent communication skills.
- Strong computer skills with proficiency in: Microsoft Excel, PowerPoint, Computer-Aided Design Software, CRM.
- Ability to read mechanical blueprints.
- Organized and detail-oriented.
- Ability to travel up to 25%.
