About the position
The team empowers restaurants to start, operate, and grow their businesses efficiently with white-labeled services. Our products enable restaurants to build their brand and connect directly with loyal customers. We provide the commission-free technology they need to serve guests and manage operations—from online ordering and phone AI agents to loyalty programs. We work at the intersection of the digital and physical world, and the team oversees both the consumer and merchant sides of the experience. We’re looking for a design leader who will spearhead this exciting 0-to-1 space. You will report to the Head of Merchant Design on our Design team which is a part of the Product organization, and manage a team of 7-8 talented product designers. We expect this role to be hybrid, working 1-2 days a week from one of our Design hubs.
Responsibilities
- Partner with cross-functional teams like Product, Engineering, Analytics, and Operations to define the vision and strategy for our Restaurant Service products.
- Actively practice and evangelize customer-centric thinking throughout the entire org.
- Partner with the design leadership team to build a holistic design strategy for the 3-sided marketplace ecosystem.
- Align the team’s priorities and deliverables to our overarching strategy and goals.
- Manage, develop, and hire a team of talented product designers.
- Coach and mentor designers on both soft and hard skills and help them develop and achieve career goals.
- Build a culture that elevates the team, in terms of both performance and morale.
- Establish an operating model that increases the team’s effectiveness.
Requirements
- 12+ years of experience in design, with 7+ years in team building and people management.
- A track record of delivering well-executed products and driving meaningful business impact.
- Experience in managing executive leadership.
- Skilled at building a high-performing team and attracting top talents.
- Ability to visualize and articulate a clear design strategy to cross-functional partners.
Nice-to-haves
- Experience in the 0-to-1 space.
- Ability to be a playmaker, not just a role player.
- Culture carrier and a good mentor.
Benefits
- 401(k) plan with an employer match
- Paid time off
- Paid parental leave
- Wellness benefits
- Paid holidays
- Paid sick leave in compliance with applicable laws
- Medical, dental, and vision benefits
- Disability and basic life insurance
- Family-forming assistance
- Commuter benefit match
- Mental health program
