About the position
We're looking for a Product Designer to take ownership of a critical piece of Retool's strategy: our self-serve product experience. Retool's self-serve product allows us to tap into customers beyond the reach of a traditional sales motion-think small business or a three-person startup. Just like larger organizations or enterprises, these companies run on custom internal software, spreadsheets, and manual processes. And Retool provides them so much leverage, enabling the tools they need to solve each unique business problem more effectively. This is foundational work, dedicated to the entire new user experience-from when a customer onboards to when they deploy their first application. At Retool, we expect a lot from our designers: own the full product design life-cycle, drive key product decisions, and maintain a relentless focus on creating impactful work. We're constantly seeking just the right balance between convention and configuration, between technical expressiveness and conceptual simplicity. You'll be joining an experienced, tight-knit, and collaborative group from diverse backgrounds who love combining research, data insights, and peer feedback into a user-centered design process. While we work very closely with our product teams, we're intentional about preserving space for designers to learn and work alongside each other.
Responsibilities
- Own and drive a completely redesigned onboarding experience that needs to constantly adapt to new features in the core product
- Partner with product, engineering, success, sales, and marketing to accelerate the adoption of Retool by shortening time-to-value, inspiring new customers, and encouraging network effects
- Experimenting to drive adoption of features or ways of application building, making it easier to grok the core concepts of Retool so customers can quickly get up and running
- Perform user research to identify problems and validate solutions
- Produce the artifacts needed-specs, sketches, wireframes, mockups, prototypes, or code-to take UI ideas from conception to production
- Participate in design reviews and share work regularly with designers, cross-functional teams, leadership, and the company
- Contribute to Retool's design system and component library
- Help establish design team processes and uphold high standards for design and product quality
Requirements
- Have a strong portfolio demonstrating a generalist design skills and experience driving the product design lifecycle from end-to-end
- Are excited about breaking down technically complex problems into abstractions, finding a balance between ease of use, learnability, and power
- Love thinking systematically about hard problems with a lot of tradeoffs-then going deep on getting the details right through rapid, continual iteration
- Are customer-obsessed and excited to spend time with users
- Have experience designing developer-centric products, creative software, and/or enterprise internal tools
- Are comfortable with basic HTML, CSS, and JavaScript. (Bonus points if you have some working knowledge of SQL, databases, or APIs!)
- Are an excellent communicator (and consider writing to be a fundamental design skill)
- Thrive in ambiguity, can independently prioritize work based on user needs and business goals, and take responsibility to drive product ideas forward
- Are inspired to radically rethink how software is built
