About the position
The Product Development Engineer, Voice Services is responsible for technical design and validation of service products throughout the product life cycle to ensure service products are simple, scalable, supportable, and secure. The Product Development Engineer, Voice Services works in partnership with assigned Product Managers to develop new service solutions and improvements to existing service offers based on the published product development roadmap to produce technical design, deployment, and support specifications that assist in the realization of defined product requirements including customer experience, functionality, and margin objectives. The Product Development engineer will maintain intimate knowledge of the AV and Collaboration industry and AVI-SPL delivery capability through technical certification, market and competitive research and alignment with UCC Engineering, Solution Architects, Design Engineers, Global Services leadership, and direct partner and customer interaction. The Product Development Engineer, Voice Services will proactively submit concepts for new product development and improvements to existing product offers that enrich AVI-SPL's competitive positioning, align with market demand, and improve customer experience or drive delivery efficiencies. Product Development Engineering directives will be assigned by the VP of Products & Solutions based on Product Development, Management and/or Project Operations priorities.
Responsibilities
- Participate in Services Product Development process as defined by the product roadmap
- Proactively evaluate current services product portfolio for improvement
- Provide technical assistance as required for end-of-life service transition planning
- Perform market research to understand market requirements and trends
- Evaluate partner solutions to identify opportunity to develop and enhance management and support solutions
- Identify and evaluate potential delivery partners to augment or expand AVI-SPL service portfolio scope and/or geographic reach
- Partner with Service Readiness teams to conduct pre-release testing and development technical support and delivery specifications
- Deliver product specifications, design guidance and pre-sales support materials to presales and technical service delivery staff for new products or technical product features
- Analyzing existing products to identify areas for improvement
- Assist Product Managers in the development and maintenance of the technical aspects of product documentation
- Recommend and assist in the development of improved product documentation for presales, sales, and service delivery organizations for distribution both internally and to customers.
Requirements
- Bachelor's degree in Engineering or a related field
- 10+ years industry experience
- Proven Voice & Collaboration service and solution design experience evidenced by past roles and/or industry certification
- Strong communication and teamwork skills
- Excellent written and oral presentation skills
- Possess a high degree of creativity and problem-solving skills
- Understanding of product development, product management and product operational activities and processes
- Previous experience in product development desirable
- ITIL Certification desirable
