About the position
Cardinal Health is looking for a versatile product designer, mentor, and leader who’s excited to craft digital products and services that help real people while supporting your colleagues as a coveted member of the Product Experience team. As a Product Experience Design Lead, you will shape the user experience for a suite of products focused on optimizing hospital reimbursement and improving patient access to medications. These products leverage data analysis and workflow automation to prevent claim denials, streamline enrollment in patient assistance programs, and optimize hospital-managed financial assistance programs. Your work will impact how hospitals navigate complex reimbursement processes, secure funding for patients in need, and ultimately improve the financial health of healthcare systems while expanding access to care.
Responsibilities
- Engage as a player/coach, equally providing strategic leadership and delivering tactical research/design.
- Guide product teams to deeply understand customer/user behavior, pain points, and needs.
- Articulate experience challenges and opportunities for your product and in healthcare more broadly.
- Relentlessly consider the whole system and each detail from the user’s perspective.
- Prioritize what adds the most value for our users/customers and our business.
- Clearly identify and test your hypotheses and assumptions.
- Determine both quantitative and qualitative insights and translate them into actionable design tasks.
- Create detailed user flows and sophisticated low/high-fidelity prototypes for understanding and validation.
- Explain your (and your team’s) design rationale to non-designers and build a shared understanding to effectively deliver exceptional cohesive experiences.
- Advocate for a human-centered approach for your product/platform to deliver more desirable solutions as a catalyst for increasing our competitive advantage.
- Provide thought leadership and creative direction to designers and researchers.
- Build and nurture relationships with cross-functional leaders, their teams, and business stakeholders.
- Demonstrate qualities of transparency, trust, vulnerability, psychological safety, and collaboration.
Requirements
- 7-10 years’ experience designing digital products and/or services utilizing a human-centered approach preferred.
- BS/MS degree in human factors, design, psychology, sociology, or relevant experience is preferred, not required.
- A clear grasp of experience design best practices for digital and real-world touchpoints.
- IA, journey mapping, blueprinting, and interaction design chops and proficiency with relevant tools.
- Repeated experience planning/facilitating/analyzing research, service prototyping, and usability testing.
- Exceptional visual, verbal, and written communication skills in service of impactful storytelling.
- Comfort leading and designing within a modern product/service design lifecycle.
- Ability to guide team members and stakeholders through a design thinking mindset.
- Well-versed in the strategy, operations, and technology powering the healthcare business preferred.
- 3+ years designing in healthcare for relevant segments a plus — e.g. consumer, pharmacy, health plans, etc.
Benefits
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
