Product Management - Business Payments Network Fraud and Compliance

About the position

The Product Management leader for Business Payments Network Fraud and Compliance is a position responsible for the multidimensional ownership of fraud prevention, risk management, and regulatory compliance for Bottomline's business payments network, Paymode. This role demands deep current knowledge of the threat environment, in support of a robust, pragmatic focus on policy development, documentation of detailed product requirements, and coordinating with engineering teams on product solution formulation and delivery. Success in this role depends on proactive engagement with peer teams in cybersecurity, operations, and technology, with the goal of safeguarding the network of customers, vendors, and partners.

Responsibilities

• Define, develop, and maintain policies and standard operating procedures to protect the company and the participants in the business payments network.
• Maintain a deep understanding of regional and national regulations and settlement system rules pertaining to payment processing and ensure ongoing organizational compliance.
• Understand the risk exposures associated with an enterprise-scale payments processing solution, the potential mechanisms for controlling against those risks, and how to deploy and maintain those mechanisms in a commercially reasonable manner.
• Assist operational teams in the execution of risk management strategies by identifying cost-effective internal technology enhancements and third-party tools that can be used to optimize risk management and compliance efforts.
• Lead the requirements gathering, documentation, coordination and rollout of both external solution integrations and internally developed technology solutions.
• Maintain a comprehensive understanding of the current fraud and risk landscape, and regularly distill and communicate this information to leaders.
• Assist in supporting new business opportunities while ensuring alignment with the company's strategic goals and risk management policies, including through interactive customer sessions and completing associated documentation.
• Lead, or actively support, assessments and audits of the business payments network to ensure ongoing security and compliance.

Requirements

• A Bachelor's or advanced degree in finance, business administration, information technology, or a related field (e.g., accounting, law) is preferred.
• At least 5 years of experience focused on fraud prevention, risk management, and regulatory compliance within the payments industry in the United States.
• At least 3 years of experience in Software as a Service, ideally in Product Management or other collaborative role working with technology and business teams in an Agile framework to formulate and integrate technology solutions.
• Demonstrated ongoing engagement in professional development activities to stay abreast of the evolving landscape of fraud and compliance within the payments industry.
• Certifications such as Certified Fraud Examiner (CFE) or Certified Risk Professional (CRP) are highly desirable.