Product Manager, Operations and Catalog, Marketplace

About the position

We're seeking a detail-oriented Senior Product Manager to optimize Shopbop's operational efficiency and catalog management within Amazon Marketplace. This role focuses on day-to-day marketplace operations, catalog excellence, and cross-functional collaboration to ensure seamless fulfillment and listing quality.

Responsibilities

• Maintain optimal account health and resolve any emerging issues as the primary owner of Shopbop's seller account.
• Oversee daily marketplace operations, implementing and refining processes to improve fulfillment efficiency and inventory management.
• Develop and maintain comprehensive standard operating procedures for the marketplace operations team.
• Lead troubleshooting efforts and implement sustainable solutions when operational challenges arise.
• Ensure the highest standards of quality and accuracy across all product listings on Amazon Marketplace.
• Establish and enforce catalog management best practices and drive continuous improvements in product data quality.
• Monitor and resolve catalog-related issues, including image quality concerns and product information accuracy.
• Collaborate with fulfillment and inventory teams to implement process improvements and resolve operational challenges.
• Work with content and merchandising teams to ensure catalog accuracy and consistency.
• Partner with technical teams to identify and implement automation opportunities that streamline operational processes.
• Maintain productive relationships with Amazon teams, coordinating on operational initiatives and ensuring smooth communication regarding catalog updates and system changes.

Requirements

• 5+ years of product or program management, product marketing, business development or technology experience.
• Bachelor's degree or equivalent.
• Experience owning/driving roadmap strategy and definition.
• Experience with end to end product delivery.
• Experience with feature delivery and tradeoffs of a product.
• Experience as a product manager or owner.

Nice-to-haves

• Experience in influencing senior leadership through data driven insights.
• Experience working across functional teams and senior stakeholders.
• Experience with Amazon Marketplace operations and seller tools.
• Background in retail operations or e-commerce.
• Proficiency in Excel and basic SQL.
• Experience with catalog management systems.
• Understanding of inventory management principles.
• Familiarity with retail fulfillment processes.

Benefits

• Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package.
• Full range of medical, financial, and/or other benefits.