About the position
Delta is on a journey to become a world-class retailer, changing the way Delta can sell and service flight and ancillary products and improve the customer experience. To achieve this goal, Delta's Retail Strategy is to consistently offer, sell, and service high quality personalized products in the customer's channel of choice. Enterprise Solutions (ES) is seeking a Product Manager, Order Management to lead the vision and execution of IT development roadmaps that enable ordering, fulfilling, and servicing these products. The Order Management team is responsible for the following scope: Orchestration to create, retrieve, change and cancel an order, create and update the order record, and creation of records in legacy systems of record. We are looking for candidates who exhibit curiosity, are motivated to solve challenging problems, and can think creatively to identify solutions.
Responsibilities
- Develop a business vision and a roadmap for the Order Management product
- Partner with stakeholders across the enterprise to determine requirements for order management
- Work with business and IT partners to translate business requirements into usable and reliable solutions
- Lead agile development teams to implement requirements
- Collaborate with other agile development teams to identify dependencies required to deliver the order management roadmap
- Communicate progress against development roadmap to leaders and stakeholders
Requirements
- 3-5+ years of relevant work experience
- Proven success in understanding and managing complex processes
- Able to demonstrate intellectual curiosity and critical thinking
- Experience translating a business vision into written technical requirements
- Ability to communicate clearly to business leaders and technical developers
- Must have the ability to work well with diverse groups in a time sensitive and team environment with minimal supervision
- Results oriented and capable of meeting or exceeding deadlines with attention to detail and follow through
- Consistently prioritizes safety and security of self, others, and personal data
- Embraces diverse people, thinking, and styles
- Possesses a high school diploma, GED, or high school equivalency
- Is at least 18 years of age and has authorization to work in the United States
Nice-to-haves
- Bachelor's Degree with preferred Major in quantitative discipline such as Management Information Systems, Business Administration, Economics, Finance, or Engineering
- Combination of at least 3-5 years of relevant working experience in Revenue Management, Internal or External channels, Business Intelligence, and Data Analytics
- Experience in at least one commercial or operations function such as Reservations, ACS, eCommerce, Revenue Management, Sales, or IT preferred
- Experience working in an Agile environment as a Product Manager/Owner
Benefits
- Competitive salary, industry-leading profit sharing program, and performance incentives
- 401(k) with generous company contributions up to 9%
- New hires are eligible for up to 2-weeks of vacation
- In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
- 10 paid holidays per calendar year
- Birthing parents are eligible for 12-weeks of paid maternity/parental leave
- Non-birthing parents are eligible for 2-weeks of paid parental leave
- Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
- Holistic Wellbeing programs to support physical, emotional, social, and financial health
- Domestic and International space-available flight privileges for employees and eligible family members
- Career development programs to achieve your long-term career goals
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
- Recognition rewards and awards through the platform Unstoppable Together
- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks
