Product Manager

About the position

Role will specifically oversee the end-to-end management of the Salesforce FSC client relationship management system for the US Wealth Management Group. Develops and delivers the full product development lifecycle from setting strategic objective to bringing a product to market that delivers business value. Researches, investigates, selects and develops products and services bridging business requirements with technology capabilities. Drives end-to-end product lifecycle including the 'why', 'when' and 'what' of the product, persona development, proof of concepts, backlog management and product activation through to product retirement. Provides the voice of the business to cross-functional product teams to clarify feature, story and content requirements; create story acceptance criteria; prioritizes the product backlog; and translates the product vision into a roadmap and actionable tasks.

Responsibilities

• Manage team of Business Technology Administrators.
• Conduct regular touchpoints with business stakeholders to define backlog priorities.
• Translate business requirements into user stories, detailed product specifications, and acceptance criteria for development team.
• Identify opportunities to leverage FSC capabilities to streamline processes and enhance user experience.
• Lead and participate in sprint planning, backlog grooming, and product release activities.
• Identifies the overall goal of a product(s), drives engagement of stakeholders and leads the adoption of product.
• Drives the overall customer experience definition and prioritization that enables a focus on what matters most to our customers.
• Ensures product management and development teams are producing in parallel, and are working together effectively and efficiently.
• Builds and sustains high performing cross-functional teams; Monitors and tracks performance, and addresses any issues.
• Addresses blockers related to adoption and correct usage of the product- including communications, documentation and training.
• Establishes the go-to-market, pricing and positioning strategies.
• Plans & manages the budget, timeline, and tactical components, throughout the product lifecycle.
• Identifies and analyzes market trends to update and improve product usability.
• Ensures that a new product in development, or a new feature of an existing product is proven to be desirable, viable and functional.
• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Attracts, retains, and enables the career development of top talent.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
• Provides specialized consulting, analytical and technical support.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently and regularly handles non-routine situations.

Requirements

• 5+ years of experience as a Product Owner or in similar role within financial services sector (preferably in Wealth Management).
• Extensive experience with Salesforce Financial Services Cloud, including configuring features, managing integrations, and understanding its data model.
• Knowledge of core banking systems and operational data structures within Wealth Management.
• Experience with Agile/Scrum methodologies and tools (e.g., JIRA, Confluence).

Nice-to-haves

• Problem Solving
• Creative thinking.
• Process Improvement and optimization.
• Business Strategy.
• Research and information synthesis.
• Business Operations.
• Financial & Risk Management.
• Product Management.
• Learning Agility.
• Verbal & written communication skills.
• Collaboration & team skills.
• Analytical and problem solving skills.
• Influence skills.
• Data driven decision making.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans