About the position
Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Position Description: Develop and document scalable processes for product development, launch, and lifecycle management. Identify inefficiencies and implement improvements using Agile methodologies. Standardize workflows across teams to ensure consistency and quality. Design and coordinate product trials or pilots, including defining objectives, success metrics, and timelines. Collaborate with cross-functional teams (e.g., engineering, marketing, customer success) to execute trials. Collect and analyze trial data to inform go/no-go decisions and product refinements. Track KPIs and operational metrics to evaluate process performance and product readiness. Generate insights from trial outcomes and operational data to support strategic decisions. Build dashboards and reporting tools to communicate progress and findings to stakeholders. Act as a liaison between product, engineering, operations, and customer-facing teams. Facilitate alignment on goals, timelines, and deliverables. Support change management efforts when introducing new tools or processes. Evaluate and implement tools that support process automation, documentation, and collaboration. Maintain systems used for tracking trials, feedback, and processing documentation. Ensure adherence to internal standards and external regulations (if applicable). Maintain documentation for audits, reviews, and knowledge sharing.
Responsibilities
- Develop and document scalable processes for product development, launch, and lifecycle management.
- Identify inefficiencies and implement improvements using Agile methodologies.
- Standardize workflows across teams to ensure consistency and quality.
- Design and coordinate product trials or pilots, including defining objectives, success metrics, and timelines.
- Collaborate with cross-functional teams (e.g., engineering, marketing, customer success) to execute trials.
- Collect and analyze trial data to inform go/no-go decisions and product refinements.
- Track KPIs and operational metrics to evaluate process performance and product readiness.
- Generate insights from trial outcomes and operational data to support strategic decisions.
- Build dashboards and reporting tools to communicate progress and findings to stakeholders.
- Act as a liaison between product, engineering, operations, and customer-facing teams.
- Facilitate alignment on goals, timelines, and deliverables.
- Support change management efforts when introducing new tools or processes.
- Evaluate and implement tools that support process automation, documentation, and collaboration.
- Maintain systems used for tracking trials, feedback, and processing documentation.
- Ensure adherence to internal standards and external regulations (if applicable).
- Maintain documentation for audits, reviews, and knowledge sharing.
Requirements
- Bachelor’s degree in a related field or equivalent work experience.
- Lean Six Sigma - Green Belt or Black Belt (ASQ or IASSC), ISTQB Certified Tester – Foundation Level (CTFL), Certified Agile Tester (CAT), Business Process Modeling Notation (BPMN), Project Management Professional (PMP), Certified Change Management Professional (CCMP), Prosci Change Management Certification or equivalent certifications in Process, Operations, Testing & Trials, or Project & Change Management.
- Deep understanding of Agile principles, Scrum framework, and other Agile methodologies (Kanban, Lean, etc.).
- Proficiency with Agile project management tools (e.g., Jira, Confluence, Azure DevOps, etc.).
- Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.).
- 5-7+ years in product operations, program management, or business operations.
- Experience supporting product teams with process design, tooling, and data insights.
- Familiarity with product development lifecycles.
- Hands-on experience designing and running pilots or trials.
- Coordinating cross-functional teams to test new features, processes, or tools.
- Defining success metrics, collecting feedback, and iterating based on results.
- Experience leading process improvement initiatives.
- Experience evaluating, implementing, or managing tools that support product operations.
- Experience using data to inform decisions.
Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- 401(k) plan with Company Match
- Paid Time Off (PTO)
- Paid Holidays, Bereavement, and Jury Duty
- Paid Pregnancy/Parental leave
- Paid Military Leave
- Tuition Reimbursement
