About the position
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Airbnb’s Trust Product Operations team sustains platform integrity by driving daily operational excellence, influencing product and policy decisions, and translating on-the-ground insights into strategic action. In this role, you’ll serve as the connective tissue between frontline teams and cross-functional partners—Product, Engineering, Policy, and beyond—ensuring our operations are consistent, resilient, and scalable.
Responsibilities
- Serve as the central point of contact between Product and Operations with increased scope and complexity within specialization(s).
- Liaise between Operations and Product, balancing the needs of both as you support initiatives based on Trust priorities.
- Employ a thorough understanding of Ops Capacity, metrics, and trends throughout Product planning and projects.
- Maintain working knowledge of all operational products that fall within your remit.
- Drive material impact in efficiency and fraud/risk efficacy metrics.
- Own communication between Operations and Product, ensuring awareness and clarity around initiatives.
- Build relationships with Product Managers, Data Science, and Engineering teams supporting your Specialization.
- Participate in Product planning cycles, strategy sessions, and launch discussions.
- Ensure product-related bugs are vetted, reported, and prioritized for resolution.
- Manage Root Cause Analysis requests by resolving them or requesting appropriate support.
- Input and provide feedback on ideas for scaling and use of technology to improve metrics.
Requirements
- 6+ years experience or 2+ years experience with relevant education that provides similar experience.
- Excellent interpersonal and communication skills, and presentation skills.
- Excellent problem solving, critical thinking, analytical skills.
- Strong investigative ability, organizational, and analytical skills.
- Ability to detect vulnerabilities in existing and new products or features.
- Desire to work in fast-paced and rapidly changing environment.
- Ability to analyze data for patterns and detail-oriented.
Benefits
- Base pay range of $103,000—$121,000 USD.
- Bonus eligibility.
- Equity options.
- Employee Travel Credits.
