About the position
Orica is hiring a Product Process Implementation Support Technologist (PPIS) to assist in operations support function in North America focusing on improving productivity of our business and that of our customers. Support the application of innovative, value added products and systems for surface and underground mining. This position is recognized and valued for senior level of specialization in explosives and project management. Provide troubleshooting and technical support and improve both internal and external customer satisfaction. Perform plant & field audits and ensure corrective actions are implemented to address concerns and avoid product complaints. Investigate opportunities and focus on maximization of overall bulk profit margins through guiding contributions of innovative actions to continuously reduce product application costs.
Responsibilities
- Demonstrate commitment in company-wide Deliver the Promise Goal of Safety, Health & Environment.
- Mentor employees and customers in safe working practices.
- Participate in Hazard Studies and ensure proper implementation of Change Notices and New Equipment Inspections at Orica’s plants and field sites.
- Lead the Basis of Safety within all explosive businesses.
- Product specialist for the Emergency Response plan.
- Work with Team Leader PPIS NA to deliver specific field activities to reach defined goals within acceptable time frames.
- Assist with new programs for proper operator training, customer field demonstrations and hand-over to business completion.
- Lead audits of bulk plants and field equipment for safe and proper operation.
- Review manufacturing and loading specifications driving quality products delivery to customers.
- Guide development group to bring new products and services into the field successfully on the first attempt.
- Implementation of updated processes to reduce operational costs, improve business efficiencies and increase product profit margins.
- Ensure Orica protocols are followed in product introduction process.
- Monitor development of innovative opportunities to decrease manufacturing and operational costs.
- Track and manage specific annual budget objectives assigned by Team Leader PPIS NA.
- Feedback opportunities with Field Scientist Supervisor for improvement to business units and operations including new product options.
- Coordinate details for proper implementation of new products and services in Orica plants and customer sites.
- Address customer concerns, questions, and issues quickly through direct communication or delegation of appropriate resources.
Requirements
- Professional knowledge of explosives, initiation systems and blasting applications.
- Specialist in underground loading equipment and surface explosives delivery systems.
- Expert understanding of process, plant, equipment design and layout.
- Expertise of electronics, pneumatic and hydraulic systems.
- Excellent understanding of explosives chemistry, experimental design and interpretation.
- Project management experience.
- Demonstrated ability to interact with wide variety of customers including miners, engineers, operations, and management.
- Strong computer skills in Microsoft Office Suite. Knowledge of SAP is a plus.
- Conversational English. Spanish and/or French is a plus.
Benefits
- Medical/Prescription Drug – Three (3) plans to choose from
- Dental – Two (2) plans to choose from
- Vision – Two (2) plans to choose from
- Health Savings Account
- Flexible Spending Accounts
- Basic Employee Life and Accidental Death & Dismemberment Insurance
- Voluntary Employee/Dependent Life and Accidental Death & Dismemberment Insurance
- Company provided Short-Term and Long-Term Disability
- Company provided Employee Assistance Program
- Voluntary Hospital Indemnity, Critical Illness & Accident Plans
- Voluntary Identity Theft Protection
- Voluntary Legal Plan
- 401(k) + Company Match
- Company provided Maternity Leave
- Company provided Bonding Leave
- Accrued Paid Time Off
- Paid Sick & Safe Time
- Nine (9) Scheduled Holidays + Two (2) Floating Holidays
